Electro-Mechanical Field Service Technician

Position Overview

Rotex is looking for an Electro-Mechanical Field Service Engineer to join our team in Cincinnati. This position provides maintenance and troubleshooting services onsite as well as new machine start-up for the Gradex product line. During service visits, you will recommend parts and service solutions to improve machine uptime, maintenance, and operation. When not traveling, you will remotely troubleshoot customer issues via telephone, email and online meetings, develop spare parts quotes, and assist with new machine production responsibilities as needed.

Key Responsibilities

• Perform field service on location including preventative maintenance, training, repairs, start-ups, and general troubleshooting for customers’ equipment. Travel is primarily domestic with occasional international trips.
• Recommend parts and service solutions to improve machine uptime, maintenance, and operation.
• Provide written post-visit reports detailing visit overviews, observations, recommendations, and customer feedback.
• Offer clear and detailed remote technical support via phone and email while maintaining a reasonable “on-call” status.
• Enter parts/sales orders, generate and follow up on parts quotes, and manage general customer service duties.
• Assemble, test, and troubleshoot electrical, pneumatic, and mechanical controls along with other components used in Rotex products, including software set-up, inspection, testing, and installation on PCs.
• Assist in developing, troubleshooting, and evaluating Gradex software.
• Perform other assignments or duties as appropriate to the overall responsibilities of the position.

Required Qualifications

• Associates Degree in Engineering or related field; or 4+ years of related electrical engineering, mechanical engineering/maintenance experience; or an equivalent combination of education and experience.
• Strong mechanical aptitude with working knowledge of pneumatics and electrical controls.
• Working knowledge of basic PC hardware and software installation.
• Intermediate proficiency with Microsoft Office applications (Word, PowerPoint, Excel, and Outlook); Access and SQL knowledge is a plus.
• Willingness to travel 50-75% of the time, primarily domestic.

Preferred Qualifications

• Experience with Microsoft CRM.
• Basic knowledge of Solidworks (3D) and AutoCAD (2D) or similar platforms.
• Customer oriented with the ability to understand and exceed customer expectations; skilled at gathering firsthand customer information to ensure product and service quality.
• Analytical and decisive, using logic and insight to solve challenging problems and determine root causes in a timely manner.

Benefits & Perks

• A robust PTO policy with 15 days of paid vacation, 11 paid holidays, and 6 paid sick days.
• Comprehensive medical, dental, and vision insurance, including MD Live, RX help center, Medical Advocate Program, and company-paid short-term and long-term disability.
• Generous 401K Matching Program – 3% (base pay) automatic contribution plus $.50 for each additional dollar saved on the first 6% of pay saved.
• Competitive pay.
• Opportunities for development and advancement.