Customer Support Specialist

Customer Support Specialist

Location: Kennesaw, GA

Reports to: Customer Support Manager

Who We Are

Lumien Lighting is a fast-growing landscape lighting manufacturer based in Kennesaw, GA. We’re passionate about designing high-quality products that stand the test of time and building lasting relationships with our partners. At Lumien, we believe thoughtful details make all the difference. Our team is growing, and we’re looking for a Customer Support Specialist who shares our values and is ready to deliver an exceptional experience to our customers every day.

Summary of Position

As a Customer Support Specialist, you’ll be the frontline connection between our customers, sales reps, and internal teams. From answering product questions to supporting orders and warranties, you’ll play a vital role in ensuring customers feel heard, supported, and valued. You’ll work together with the Customer Support Manager to resolve issues, strengthen processes, and help drive operational excellence across the business.

Key Responsibilities

• Respond to customer and sales rep inquiries regarding products, pricing, and availability.
• Process and track orders through fulfillment with accuracy and attention to detail.
• Support warranty and return requests with a thoughtful, solution-oriented approach.
• Partner with the Customer Support Manager on escalations and process improvement opportunities.
• Collaborate with Sales, Operations, and Marketing to ensure customer needs are met quickly and thoroughly.
• Maintain accurate records within CRM/ERP systems to ensure seamless follow-up and visibility.

Qualifications

• Previous experience in customer service or support; lighting industry experience a plus.
• Familiarity with the manufacturer–rep agency model is preferred.
• Excellent written and verbal communication skills with a clear, customer-friendly tone.
• Strong organizational skills and the ability to manage multiple priorities.
• A collaborative, team-first mindset with a natural focus on customer satisfaction.
• Proficiency with Microsoft Office Suite and comfort using CRM/ERP systems.

About Our Benefits

Lumien Lighting is committed to providing an exciting team-oriented work environment.

• Competitive compensation & benefits package
• Generous PTO Policy
• Medical, Dental, Vision Benefits
• 401K + Employer Match
• Lumien Lighting Employee Training
• And more—including a supportive team culture, ongoing training, and opportunities for career growth

Application Information

We’re excited to hear from motivated candidates who are ready to grow with Lumien Lighting. If you’re passionate about sales and building strong relationships, apply today! We appreciate every application and will contact candidates whose experience best matches the role. We wish you every success!

Job Type

Job Type: Full-time

Base Pay

Base Pay: $45,000.00 - $55,000.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s)

• Experience with Office 365

Experience

• lighting: 2 years (Required)
• customer service: 2 years (Required)

Work Location

Work Location: In person