Customer Care & Logistics Specialist
Job Description
Position Overview
Company: Oro Agri US. Rovensa Next is the Rovensa Group’s global business unit, specialising in biosolutions for agriculture.
Comprised of twelve pioneering companies – Agrichembio, Agro-K, Agrotecnología, Cosmocel, Idai Nature, Microquimica, MIP Agro, Oro Agri, OGT, Rodel, SDP and Tradecorp – the unit leverages local technical knowledge, innovation, and dedicated teams to help farmers and distributors overcome sustainability challenges. With a focus on sustainable crop nutrition and biocontrol management, Rovensa Next is committed to shaping a greener future in agriculture.
Location: Fresno, US; Minnesota, US.
When you join Rovensa Next, you are becoming part of a dynamic team determined not only to create a sustainable future but also to make it a reality. Let’s grow greener! For more information, visit www.rovensanext.com.
Key Responsibilities
- Coordinate logistics services by sourcing freight providers, requesting quotes, determining optimal shipping methods and locations, and preparing bills of lading and shipment documentation.
- Provide accurate and timely information to customers and sales representatives regarding inventory availability, order status, pricing and shipping details.
- Prepare documentation for international shipments and serve as the primary contact for international customers, particularly in Canada.
- Support international container shipment by ensuring proper loading procedures, documentation signatures, seal placement, and paperwork completion.
- Collaborate with production planning to ensure warehouse inventory levels meet customer demand and order fulfillment timelines.
- Process and verify credit card payments securely and accurately.
- Respond to customer inquiries related to products, billing, freight, and other service-related matters.
- Work closely with freight vendors to secure competitive pricing and maintain strong vendor relationships.
- Handle special requests from sales representatives, including R&D samples, sales data, and inventory reports.
- Request debt insurance coverage for customers and submit claims for overdue accounts when necessary.
- Arrange domestic and international freight for customer orders.
- Receive and process all domestic and incoming orders, releasing stock for collections as appropriate.
- Maintain confidentiality and protect sensitive organizational information.
- Conduct credit checks on new customers and report findings to management.
- Maintain accurate records by scanning and distributing invoices, debit memos, and credit memos to customers.
- Perform other duties as assigned to support departmental and organizational goals.
Required Qualifications
- Bachelor’s degree in business administration, accounting, finance or equivalent experience.
- Minimum two years’ experience in customer service, logistics, or a related field.
- Ability to solve issues related to orders.
- Basic understanding of debt insurance administration and domestic as well as international shipping procedures.
- Familiarity with inventory management systems and order processing workflows.
- Knowledge of customer service principles and practices.
- Basic understanding of credit card processing and financial transactions.
- Experience with debt insurance processes and carrying out credit checks.
- Strong written and verbal communication skills for interacting with customers, vendors, and internal teams.
- Excellent organizational and time management skills with the ability to prioritize effectively.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and ERP/CRM systems.
- Attention to detail in preparing shipping documents, processing payments, and maintaining records.
- Problem-solving skills to address customer issues and logistical challenges.
- Ability to analyze freight quotes and negotiate competitive pricing.
Benefits & Perks
- An excellent opportunity to collaborate with a constantly growing international company.
- A dynamic, supportive, and challenge-driven team environment.
- Competitive compensation aligned with experience and industry standards.
- A role with autonomy, responsibility, and the ability to directly impact customer satisfaction and operational efficiency.
- A positive, inclusive workplace culture where your contributions are recognized and valued.
Rovensa Group is an equal-opportunity employer committed to diversity and inclusion. Hiring decisions are based on qualifications, merit, and business needs. For equity compliance purposes, our hiring processes may conform to specific local and international criteria. If you think this is the next step in your career, we invite you to apply.