Patient Representative - East Hospital

Position Overview

At The Ohio State University Wexner Medical Center – East Hospital, the Patient Representative plays a key role in supporting patients’ families and visitors in the Waiting Areas/Units. This position helps ensure optimal care and communication by providing family support, education, mediation/issue resolution, project support, and patient information. Operating in an academic medical center known for revolutionary research and specialized care, the role requires proactive customer service, empathy, and effective conflict resolution skills.

Key Responsibilities

• Provide compassionate support to families and visitors, ensuring their needs for information, comfort, and emotional support are met.
• Deliver education, mediation, and issue resolution to improve communication and overall patient/family satisfaction.
• Collaborate with volunteers and other OSUWMC services to anticipate and resolve concerns through proactive customer service.
• Utilize interpersonal, diplomacy, and conflict management skills to handle challenging situations effectively.

Required Qualifications

• Availability to work Wednesday through Saturday from 9:30 am to 8:00 pm
• High School Diploma or Equivalent
• At least 1 year of full-time experience in a clinical or critical care setting
• Demonstrated customer service skills, with strong interpersonal, conflict resolution, problem-solving, program planning, and verbal/written communication abilities

Preferred Qualifications

• Bachelor’s degree in a healthcare-related field, communication, social science, or a related discipline

Benefits & Perks

• Retirement Plans: Generous employer contributions with multiple plan options
• Health Insurance: Affordable options including dental, vision, and prescription coverage starting on day one
• Paid Leave: Vacation, sick leave, short and long-term disability, and paid parental leave
• Loan Forgiveness: Access to the Public Service Loan Forgiveness program
• And much more!