Logistics Representative

Position Overview

As a Logistics Representative, you will manage customers' supply chain information and data within C.H. Robinson's Managed Solutions. You will act as an extension of the customer's team, ensuring accurate and efficient information flow to support all transportation arrangements. In this role you will independently oversee your assigned area, build and maintain strong customer relationships, and leverage a project-based delivery model to identify and implement process improvements. You will work on-site four days a week with the flexibility of remote work one day, striking a balance between teamwork and autonomy.

Key Responsibilities

• Ensure transportation arrangements by monitoring customer load boards, maintaining team mailboxes, and providing timely responses.
• Document and organize standard operating procedures.
• Learn multiple job functions within the team to support coverage and flexibility.
• Facilitate customer calls and updates, proactively identifying communication needs to offer timely solutions.
• Meet and maintain operational performance metrics.
• Conduct C.H. Robinson systems training sessions for external customer representatives.
• Manage reconciliation of daily, weekly, monthly, and quarterly reports.
• Provide fact-based recommendations to help customers achieve their goals.
• Serve as a resource and support for peers as needed.
• Utilize the project-based delivery model to identify process improvements and cost savings.
• Perform other duties as assigned.

Required Qualifications

• High school diploma.
• Minimum of 2 years of experience in supply chain, transportation, and/or logistics.
• At least 1 year of experience working with and troubleshooting information systems.
• Fluent in English.
• Excellent customer service and relationship management skills.

Preferred Qualifications

• Bachelor's degree from an accredited college or university.
• Proficiency in Microsoft Office Suite.
• Strong presentation skills to engage various audiences.
• Exceptional written and verbal communication skills.
• Strong analytical and critical thinking abilities focused on accuracy and problem-solving.
• Proven ability to work effectively in a team-oriented and fast-paced environment.
• Skilled in prioritizing and managing multiple tasks.
• A continuous improvement mindset and ability to adapt to dynamic environments.
• Demonstrated ability to motivate others, encourage change, and drive positive results.
• Commitment to fostering a diverse and inclusive work environment.

Compensation

Range: $18.70 - $29.09

The base pay range reflects the minimum and maximum base pay for this specific location. Your individual base pay is determined by job-related skills, experience, and relevant education or training. Note that these compensation details reflect base pay only, excluding additional variable compensation.

Benefits & Perks

• Three medical plans including prescription drug coverage.
• Enhanced fertility benefits.
• Flexible Spending Accounts and Health Savings Account (with employer contribution).
• Dental and vision coverage.
• Basic and supplemental life insurance.
• Short-term and long-term disability coverage.
• Paid observed holidays and 2 paid floating holidays for U.S. hourly employees.
• Flexible Time Off (FTO) for U.S. salaried employees and PTO for other employees in the U.S. and Canada.
• Paid parental leave and paid time off to volunteer in the community.
• Charitable Giving Match Program.
• 401(k) with 6% company matching and an Employee Stock Purchase Plan.
• A broad range of career development, networking, and team-building opportunities.

C.H. Robinson is proud to be an Equal Opportunity Employer committed to fostering an inclusive workplace where every employee is welcomed, valued, and respected.