Insurance Customer Service Representative-- Personal Lines

Position Overview

Vault Insurance & Risk Management is seeking a dedicated and passionate Insurance Customer Service Representative to join our team in Lincoln, Nebraska. In this role as a Personal Lines Account Manager, you will play a crucial role in delivering exceptional customer service and ensuring client satisfaction in an in-office, full-time environment. You will manage renewals, service policies, provide quotes, issue policies, and cross-sell additional insurance products. If you are organized, possess excellent time management skills, and have a solid understanding of P&C insurance, we invite you to apply today and become a key contributor to our dynamic team.

Key Responsibilities

• Managing renewals of insurance policies to ensure client retention and satisfaction.
• Servicing existing policies, addressing client inquiries, and resolving issues promptly.
• Providing superior customer service by understanding client needs and offering tailored solutions.
• Quoting new insurance policies based on client requirements and risk assessments.
• Issuing policies and ensuring all documentation is completed accurately and efficiently.
• Cross-selling additional insurance products to enhance client coverage.
• Maintaining organized records of client interactions and transactions.

Required Qualifications

• Knowledge of Property and Casualty (P&C) insurance products and regulations.
• 1-3 years of experience as a Commercial Lines Representative.
• Strong organizational skills to manage multiple tasks and priorities effectively.
• Excellent time management skills for timely service and responses.
• Demonstrated superior customer service skills to enhance client satisfaction.
• Effective problem-solving skills to address and resolve customer inquiries and issues.
• Ability to manage renewals, service policies, and provide quotes.
• Interest in sales and the potential for career progression within the agency.

Benefits & Perks

• Salary Range: $50,000.00 per year
• Annual Base Salary Based on Experience
• Flexible Schedule with a Mon-Fri work week
• Career Growth Opportunities
• Retirement Plan
• Evenings Off
• Weekends Off