SEO Success Manager

Position Overview

Botify’s leading agentic AI search technology and seasoned experts ensure every brand has the power to be found, both in traditional and AI search. With one powerful platform, brands achieve visibility, relevance, and greater control across Google, Bing, ChatGPT, Perplexity, and more. Botify’s technology powers agentic workflows, AI-driven recommendations, and automated cross-platform indexation and deployment. Brands maximize visibility wherever consumers, bots, and AI agents search, protecting and capturing revenue across all search platforms.

Trusted by 500+ leading brands including Macy’s, Levi’s, Farfetch, the New York Times, and Marks & Spencer, Botify drives digital discovery, sustained profitability, productivity, and brand authority in an AI-first world. Industry research shows that women and those in traditionally underrepresented groups generally don't apply to jobs unless they check all the boxes for the role. If you feel strongly that you have what it takes for this role but don't check 100% of the boxes – that's okay – we encourage you to apply anyway and highlight what you can bring to the table!

Botify thrives on the success of our customers. We are looking for a strategic, results-driven SEO Success Manager (SSM) to engage and enable Botify’s customers to deploy and fully utilize the Botify Platform to achieve their business outcomes. As an SSM, you will contribute to the ultimate success of the customers’ onboarding experience—from onboarding through project execution—ensuring that they derive maximum value from Botify’s insights and recommendations, leading to project success, retention, and expansion. This role requires a deep understanding of Technical SEO for enterprise e-commerce websites, exceptional problem-solving skills, and a passion for delivering outstanding customer experiences.

Key Responsibilities

• Customer Onboarding: Work closely with customers to understand their specific SEO strategy and build a success plan that aligns with their needs using the Botify platform.
• Training: Identify customers’ core use cases and deliver customized training across various levels within their organization.
• Platform Configuration: Configure crawl and render settings, create custom reports, and co-develop business logic to meet customer specifications.
• Project Management: Manage multiple customer projects simultaneously by defining project scopes, timelines, and deliverables; monitor progress and address issues promptly.
• Platform Support: Serve as the primary point of contact for technical inquiries and troubleshoot issues in coordination with the technical support team.
• Best Practices: Provide strategic guidance on maximizing the value of Botify products with a strong emphasis on technical SEO best practices.
• Documentation: Maintain comprehensive documentation of customer configurations, customizations, and project details, including creating user guides and training materials.
• Continuous Learning: Keep abreast of the latest trends in SEO and search engine technology and share insights with the team.
• Voice of Customer: Relay customer feedback to the product team, including feature requests and suggestions for enhancements.

Required Qualifications

• 3+ years of experience as an in-house SEO or at an agency, covering all aspects from high-level strategy to technical SEO.
• Strong understanding of search engines’ crawling behavior and its impact on traffic and revenue.
• Advanced knowledge of common SEO tools, including Google and Bing Search Console and Web Analytics; experience with Botify Analytics is a plus.
• Intermediate understanding of HTML, CSS, and JavaScript.
• Background in project management, preferably holding roles such as SEO Program Manager or SEO Project Manager.
• Exceptional analytical, statistical, and problem-solving skills.
• Strong interpersonal skills with the ability to engage both technical and business stakeholders.
• Comfortable with technical concepts and adept at learning new technology applications.

Benefits & Perks

• Unlimited Time Off
• 11 company holidays
• 16 weeks of parental leave
• Summer Fridays
• ClassPass Subscription
• Team building events and initiatives
• Flexible work policy
• Commuter benefits
• 401k
• Health and Wellness perks