Customer Service Call Center Representative (Onsite Only: Mon-Fri / 8am to 5pm)

Position Overview

At Office1, we leverage our "winning triangle" to foster an unparalleled company culture that aligns our commitment to customers with our employees’ goals. As a leading provider of office technology solutions since 1995, Office1 offers a unique SaaS-like engagement model that has made us one of the fastest growing managed service providers in the Western United States.

Office1 is looking for an experienced Customer Service Representative to join our Concierge team. In this role, you will be responsible for handling incoming service calls, managing service requests, dispatching technicians, and performing essential account reconciliations—all while delivering top-quality support in accordance with our service standards.

Key Responsibilities

• Take incoming service calls and answer all service-related questions for internal or external customers.
• Understand various maintenance contract types and review/audit maintenance contract billing records for accuracy.
• Respond to general contract questions and follow up on service inquiries that are not immediately resolved.
• Monitor and assist customers with their accounts by identifying, researching, and resolving issues.
• Handle supply calls, input supply orders, and assist the sales team with related inquiries.
• Generate monthly statements, prepare invoices for mail distribution, and make outbound A/R calls for collections.
• Provide administrative support and offer mentoring/training to team members as needed.

Required Qualifications

• High school diploma or equivalent.
• Prior call center dispatch experience in a related field.
• Background in office technology or a relatable industry.
• Understanding of office administration and bookkeeping procedures.
• Proficient in Microsoft Office suite (Word, Excel, Outlook, etc.).
• Experience investigating and researching customer account information using available systems.
• Ability to maintain confidentiality of sensitive information including customer accounts and financial transactions.
• Strong work ethic, excellent organizational and time management skills, and a keen eye for detail.
• Sound understanding of accounting principles, with strong analytical and problem-solving skills.
• Excellent customer service, interpersonal, oral, and written communication skills with a positive, can-do attitude.
• Capability to multitask, prioritize responsibilities, and learn new skills quickly.

Personal Attributes

• Honest, trustworthy, and respectful.
• Culturally aware and sensitive.
• Flexible with a strong work ethic and a positive attitude.

Benefits & Perks

• Vacation Time
• Paid Personal Time
• Paid Holidays
• Medical, Dental, and Vision (with a generous contribution)
• Supplemental Benefits (VSTD, VLTD, Life, EAP & more)
• 401K Matching
• Onsite Parking
• Onsite Gym, Showers, and Lockers
• Activity Rooms
• Educational Opportunities
• Growth Opportunity