Lead Mixed-Methods CX Researcher for Govt
Remote Jobs3 months ago
Los Angeles, CA, United States
Hybrid
Full-time
Junior Level (1-3 years)
Job Description
ICF is seeking a Lead mixed-methods researcher
ICF is seeking a Lead mixed-methods researcher to join a multidisciplinary contractor team supporting a federal agency's customer experience and human-centered design initiatives.
You will design and lead research across surveys, interviews, usability tests, and ethnography, guiding researchers and analysts to deliver data-driven insights that inform design, policy, and service delivery. The role emphasizes ethics, compliance, and stakeholder collaboration.
Job ID: J-18808-Ljbffr
Required Skills
Usability testing
Human-centered design
Stakeholder collaboration
Ethics in research
Mixed-methods research
Interviews
Ethnographic research
Data analysis
Survey design