Customer Service Representative - State Disbursement Unit - Work From Home-(San Antonio TX and close area only)

Position Overview

Systems & Methods, Inc. (SMI) is a highly regarded technology producer in the human services field, renowned for developing state‐of‐the‐art solutions for complex operations. As a CUSTOMER SERVICE REPRESENTATIVE - Work From Home Assignment (Full Time), you will be an integral part of a family-oriented and innovative organization that values technical expertise, creativity, and a commitment to going the extra mile. With a rich 53-year history as a family-owned business, SMI fosters a culture of teamwork, dedication, empowerment, and work-life balance.

Key Responsibilities

• Respond to customer service calls and correspondence according to Standard Operating Procedures and contract requirements.
• Receive calls from child support customers and other stakeholders, ensuring adherence to procedures.
• Process and document correspondence as well as record interactions in the required systems.
• Complete updates in both the SMI system and State system following established guidelines.
• Perform additional duties as assigned to support overall service delivery.

Required Qualifications

• High school diploma or equivalent with at least one year of experience in service delivery, customer service, call center operations, or a related field OR an equivalent combination of education and work experience.
• Excellent customer service skills including handling upset callers, active listening, and effective oral and written communication.
• Proficiency in data entry along with experience using Microsoft Word, Excel, and other Windows-based software.
• Ability to interpret, apply, analyze, and explain laws, procedures, and regulations, while maintaining accurate records and working independently.
• Must be fluent in English (speaking, reading, and writing) and reside in the San Antonio, TX area.

Benefits & Perks

• Work From Home!
• Paid training provided to ensure your success in the role.
• Set schedule: Monday - Friday between 8:00am CST - 6:00pm CST.
• Higher pay for fluent Bilingual Spanish CSRs.
• Compensation: $14.15/hr.
• Medical, Dental, and Vision coverage after 30 days of enrollment.
• 401(k) plan available.
• Paid Time Off (PTO) accrual starting on your first day.
• Gym Membership Reimbursements.
• Excellent career growth opportunities in a supportive, virtual work environment.
• Work alongside coworkers who truly feel like family.
• We are an Equal Opportunity Employer and maintain a Drug Free Workplace.