BA Multi-Unit Team Leader

Position Overview

BA Multi-Unit Team Leader 2 at H&R Block is a front-line management role at a Block Advisors office where you will lead and develop associates while ensuring an outstanding client experience and achieving growth objectives across three offices. Schedule: Flexible part-time in the fall transitioning to full-time from January to April, with a reduced schedule from May through December.

Key Responsibilities

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager to create and implement office-level growth plans and client growth targets.
• Assist in recruiting and interviewing candidates for tax office associate positions.
• Conduct timely performance reviews and collaborate with the Associate Relations Center to address associate issues and performance concerns.
• Build an engaging team environment by training, coaching, and recognizing outstanding associate contributions.
• Lead daily team meetings and effectively communicate essential information to office associates.
• Create, manage, and maintain accurate associate work schedules and labor management.
• Travel between offices as required.
• Prepare tax returns as needed upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

Required Qualifications

• Experience Required: Proven people management experience with the ability to grow and develop associates.
• Qualifications: Demonstrated aptitude for executing growth plans, strong decision-making and judgment skills, and a customer-centric mindset with effective interpersonal communication.
• Computer proficiency with working knowledge of MS Office.
• Education: Bachelor’s degree in a related field or a high school diploma with an equivalent combination of experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

Preferred Qualifications

• Multi-unit people management experience in the retail, restaurant, banking, or a related industry.

Benefits & Perks

• Benefits: Access to comprehensive H&R Block programs that support your health, well-being, and financial wellness.