Recovery Collector

Position Overview

At U.S. Bank, we're on a journey to do our best – helping customers and businesses make better, smarter financial decisions and enabling communities to grow and succeed. In this role, you will collect payments on assigned delinquent accounts by reviewing documentation, contacting customers via telephone and written correspondence, and arranging repayment schedules to minimize loss. You will also benefit from Compensation: $20/hour plus lucrative incentive plan and comprehensive training and scheduling support.

Training: Monday–Friday, 8:00am–5:00pm CST for the first 2 months. Schedule after training: Remote work with Monday–Friday shifts (two evening shifts, three day shifts) and a split shift every third Saturday.

Key Responsibilities

• Interact with a wide variety of customers through inbound calls and an outbound dialer system.
• Provide excellent customer service with critical thinking and a solution-focused approach.
• Educate customers and arrange repayment schedules to meet department goals and deadlines.
• Perform collection activities in compliance with state and local collections laws to collect past due accounts.

Required Qualifications

• High school diploma or equivalent.
• Two to three years of experience in collections and/or customer service activities.

Preferred Qualifications

• Good knowledge of loan collection policies, fair debt collection practices, and related laws.
• Strong customer service and relationship skills.
• Ability to identify and resolve exceptions, organize and interpret information.
• Excellent verbal and written communication skills.

Benefits & Perks

• Healthcare: Medical, dental, and vision coverage.
• Insurance: Basic term and optional term life insurance, short-term and long-term disability.
• Leave Benefits: Pregnancy disability, parental leave, and up to 11 paid holidays plus paid vacation (ranging from two to five weeks based on salary grade and tenure).
• Retirement: 401(k) with company match and employer-funded retirement plan.
• Additional benefits include adoption assistance and Sick and Safe Leave accruals.