Enterprise Customer Solutions Manager

Position Overview

We are seeking an Enterprise Customer Solutions Manager to join our Customer team of strategic retail marketing experts at Ometria. In this pivotal role, you will nurture C-Suite technical client relationships, ensure maximum client satisfaction, and drive seamless technical project delivery to boost CRM revenue growth for some of North America's most innovative retail businesses. You will report directly to the Vice President of Customer Success.

Compensation: $150,000 to $250,000

Key Responsibilities

• Deliver Customer Retention: Champion customer retention by identifying and resolving technical challenges, ensuring seamless project delivery, mitigating sentiment risks, and communicating integration updates.
• Scope and Deliver Success in Technical Projects: Maximize customer value by scoping and executing tailored solutions, validating with peers, and demonstrating platform expertise.
• Build and Maintain Client Champions: Strengthen client relationships by aligning aspirations, enhancing visibility, and consistently delivering positive outcomes.
• Data Audits: Proactively drive integration and data accuracy success by conducting comprehensive audits and presenting opportunities to improve tech stacks and integrations with Ometria.
• Preemptive Remediation: Recognize and address potential customer escalations by flagging challenges early to the Customer Success team.
• Assist Customer Success: Collaborate with various teams by offering technical insights and support during client interactions.

Required Qualifications

• Minimum 5 years of technical account management experience in an enterprise software organization, preferably in the Retail and Ecommerce space.
• Exceptional communication skills with the ability to confidently present robust solutions and interact with diverse stakeholders including C-Suite executives.
• Strong client management and relationship-building skills, with a proven track record of delivering first-class customer service.
• High data literacy with the ability to work with and interpret data sets to drive actionable insights.
• Solid technical understanding and the capability to adapt technical communication to various stakeholders.
• Excellent prioritization and self-management skills, thriving in fast-paced environments with multiple concurrent tasks.

Benefits & Perks

• Unlimited paid time off
• Health Insurance
• Dental
• Vision
• Mental Health Support