Marketing & Commerce Managed Service Design Manager

Position Overview

Accenture Song accelerates growth and value for our clients through sustained customer relevance.
Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration.
If you relish delivering business, engaging with great brands and aiding clients to transform their marketing and digital organizations – and if you love innovating and building industry leading digital solutions – we want to meet you!
In this role, you will work directly with clients to bring ideas and innovation to life, build customer relationships, strategize, design, develop, and implement transformational operating models and omni-channel digital marketing solutions.

Key Responsibilities

• Develop new operating models and organizational structures for clients encompassing people, process, technology, and governance to unlock value and meet business outcomes.
• Lead teams to deliver value by creating and updating operating models, marketing processes, change, training, and communication plans, facilitating transformational roll-outs.
• Gather and analyze client information to identify valuable opportunities to improve integrated marketing performance and orchestrate roadmaps and operational enhancements.
• Identify areas of ineffectiveness within a client’s marketing organization and lead teams to define detailed, holistic improvement plans covering people, process, and technology.
• Leverage expertise in marketing strategy, brand, and campaign operations to design and implement innovative approaches that enable clients to operate in a “new way of working”.
• Engage with leadership-level clients to collaborate on solutions that drive and grow business objectives.
• Support new business opportunities by participating in pitches and RFP responses.
• Collaborate with cross-functional teams to deliver integrated transformation solutions including brand, creative, and marketing strategy.
• Participate in thought leadership initiatives on marketing challenges and agile marketing to orchestrate new ways of working.
• Lead activation engagements that help clients adopt agile rhythms and maximize digital experience platforms such as Adobe.

Required Qualifications

• Minimum 6 years of marketing/marketing operations experience with integrated CRM, direct-response and/or data-driven marketing for B2C, B2B, or B2B2C organizations.
• Minimum 3 years in a leadership role defining strategies and plans to improve and grow business outcomes.
• Minimum 2 years of consulting experience as a marketing strategist or in defining process and organizational design solutions.
• Minimum 5 years of experience working within a digital business or digital agency.
• Minimum 5 years of professional services experience in digital business or digital marketing, including solutions for Fortune 500 clients.

Preferred Qualifications

• Bachelor's degree or equivalent (minimum 12 years of work experience).
• Strong core management consulting skills including strategic thinking, solution architecture, and clear communication of strategic ideas.
• In-depth subject matter expertise in integrated marketing operations, with knowledge of data-driven multichannel marketing and leading digital platforms such as Adobe.
• Experience in leading and facilitating workshops with teams and senior leaders, and in architecting and managing organizational change.
• Proven track record in designing, developing, and implementing agile marketing and digital processes.
• Ability to establish and grow long-term trusted relationships, and a self-starter with strong organizational and collaborative skills.
• Familiarity with CRM strategic concepts and services.

Benefits & Perks

• Compensation: Varies depending on office location, role, skill set, and level of experience.
• Salary Ranges by Location:
  • California: $94,400 to $293,800
  • Cleveland: $87,400 to $235,000
  • Colorado: $94,400 to $253,800
  • District of Columbia: $100,500 to $270,300
  • Illinois: $87,400 to $253,800
  • Maryland: $94,400 to $253,800
  • Massachusetts: $94,400 to $270,300
  • Minnesota: $94,400 to $253,800
  • New York/New Jersey: $87,400 to $293,800
  • Washington: $100,500 to $270,300
• Benefits: Additional information on benefits is available through our website.