Customer Service Associate

Position Overview

The Customer Service Associate I is responsible for receiving and paying out money while keeping accurate records of currency and negotiable instruments involved in financial transactions. The role requires adherence to established Bank policies and compliance with state and federal regulations—including GLBA, Regulation Z, Regulation DD, Regulation B, the Dodd–Frank Act, Elder Abuse Laws, the Bank Secrecy Act (with the USA PATRIOT Act), Anti-Money Laundering programs, the Right to Financial Privacy Act, and the Community Reinvestment Act—to ensure a secure, efficient, and customer-focused banking environment.

Key Responsibilities

• Receives checks and cash for deposit, verifies amounts, and examines checks for endorsements.
• Cashes checks and pays out money after verifying signatures and customer balances.
• Enters customer transactions into the computer system and issues computer-generated receipts.
• Places holds on accounts for uncollected funds.
• Orders and counts the daily cash supply when required.
• Balances currency, coins, and checks in the cash drawer at the end of each shift.
• Resolves issues related to customer accounts.
• Handles deposits from and balances cash in automated teller machines and night depositories.
• Performs specialized tasks such as preparing cashier's checks, personal money orders, and facilitating orders for bank cards and checks.
• Accepts loan payments.
• Explains and promotes bank products and services to customers.
• Records all transactions promptly, accurately, and in compliance with bank procedures.
• Promotes and cross-sells bank products and services in alignment with profitability goals.
• Generates new business to support the bank’s profitability.
• Treats people with respect, keeps commitments, inspires trust, and maintains ethical conduct.
• Adheres to EEO policies, exhibits cultural sensitivity, and supports a diverse work environment.
• Follows bank policies and procedures, ensuring all tasks are completed accurately and on time.
• Maintains a safe work environment by reporting unsafe conditions and complying with OSHA standards.
• Performs position-specific duties and additional functions as assigned.

Required Qualifications

• High school diploma or equivalent, with a minimum of three to six months cash handling experience, or an equivalent combination of work experience and education in areas such as accounting, balancing, or customer service.
• Basic skills in operating computer terminals, personal computers, mainframe systems, word processing, typing, and spreadsheet software.
• Proficiency in basic math skills, including calculating interest, commissions, proportions, percentages, and balancing accounts, as well as identifying routine mathematical errors.
• Exceptional verbal, written, and interpersonal communication skills, with the ability to train personnel, write reports, and interact effectively with customers and colleagues.
• A thorough understanding of management procedures with the ability to plan departmental activities, develop strategies, and implement policies and procedures.
• Ability to address complex problems involving multiple variables in non-standardized situations.
• A demonstrated ability to work independently with minimal supervision.

Benefits & Perks

• Salary: $34,320 - $43,600 per year
• Compensation: Based on experience, education, skills, and abilities, with eligibility for bonus, stock, commissions, and incentives.
• Benefits: Comprehensive package including paid sick time, vacation leave, paid holidays, medical, dental, vision, life, and disability insurance packages for employees and dependents, along with optional retirement accounts.