Assistant - Technology Services

Position Overview

The Assistant for Technology Services plays a crucial role in supporting both business and technical operations within the Technology Services Department at Illinois Central College. This position is focused on enhancing administrative efficiency and contributing to various projects, particularly in Information Technology Service Management (ITSM). The role encompasses a wide range of responsibilities, including budgeting, administrative tasks, and coordination of IT projects, ensuring the department operates smoothly and effectively.

Key Responsibilities

• Support department leaders with administrative tasks.
• Assist with financial tasks and departmental budget processes.
• Coordinate vendor and procurement activities.
• Prepare and maintain documents, reports, and presentations.
• Provide assistance with ERP project and other IT project coordination.
• Assist with inventory management and equipment tracking.
• Coordinate department meetings.
• Support the maintenance and operation of IT service management (ITSM) systems.
• Develop, update, and maintain documentation for work processes and procedures.
• Perform related duties as required.

Required Qualifications

• At least 2 years of administrative experience in a professional environment.
• Proficiency with financial or budgeting applications (e.g., ERP systems).
• Strong Microsoft Office Suite, O365, Teams, Zoom, and other common business applications.
• Strong multi-tasking and prioritization skills with the ability to adapt to dynamic daily workflows.
• Strong verbal and written communication skills.
• Strong interpersonal skills, including the ability to establish and maintain cooperative and professional working relationships with others.

Preferred Qualifications

• Associate degree in a related field.
• 1 year of experience working in an Information Technology environment.
• Experience with ticketing support systems.
• Practical knowledge of computer hardware, software, peripherals and related troubleshooting.

Benefits & Perks

• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• Life insurance