System Administrator/IT Support

Managed IT Services - An Austin Original Since 2005

Since 2005, Trinsic Technologies has been supporting small and medium-sized businesses in Central Texas and beyond with tailored, flexible managed IT services and business technology solutions. Our experience, dedication, and industry-specific expertise deliver value to your business and help you sleep better at night, knowing your IT systems are always up, always protected, and always at peak performance.

We do manage IT differently

In many ways, we're defined by how we work differently here at Trinsic Technologies. We don't believe in one-size-fits-all IT-instead, we provide managed services and technology solutions that are as varied as the clients we work with. We feel that IT should be fast and reliable, and so we provide 24/7 support with guaranteed 15-minute response times.

Oh, and one more thing? We don't like robots answering calls. With Trinsic, you'll always speak to a real, friendly person who's ready to provide outstanding customer service and IT support.

The Position:

The position involves providing support and maintenance of corporate infrastructure as well as ongoing maintenance and support of our online commercial service offerings.

Key Duties and Responsibilities:

• Troubleshooting and fault identification
• Physical hardware/server maintenance
• Virus definition/quarantine maintenance
• Interacting with and supporting Gatekeeper employees and customers
• Working closely with the product development team
• Participate in the launch / first customer implementation of new products and systems
• Document and maintenance of network infrastructure and design
• CyberSecurity / Network Security / Policy maintenance
• Configure, monitor, and maintain servers in both a remote colocation centre and on-site
• Provide desktop support and other duties as required

Qualifications/Experience:

• 6+ years of experience in IT and system administration, with a strong focus on Servers and Virtualization
• Microsoft MCSE or A+ certification, VMWare Certified Professional, Cisco Certified Network Associate or equivalent
• Detailed knowledge of networking systems, protocols etc.
• Self-starter and able to work with minimal supervision and to tight deadlines.
• Excellent interpersonal and written communication skills
• Proficient with standard Microsoft Office tools; Word, Excel, Outlook etc.
• Well organized and detail-oriented
• Hands-on and able to "roll up your sleeves" and "get dirty."
• Fluent English communications skills; able to clearly articulate thoughts, concepts, issues, and proposals.

Experience:

• Experience with networking protocols and infrastructure, including DNS, DHCP, TCP/IP, UDP, Firewalls and Content Filters, under both Windows and Linux
• Experience with LDAP, Active Directory, and EntraID
• Experience with cloud services such as AWS and Office365
• Experience with Windows Domain Controllers and Linux Name servers
• Experience with network packet sniffing tools such as Wireshark
• Experience web protocols such as HTTP, HTTPS, SSL, TLS and RTSP
• Microsoft Windows Server 2019, 2022 and 2025
• Microsoft Windows 10 and 11
• Debian Linux 9, 10, 11 and 12
• RedHat Enterprise Linux 9 and 10
• Experience with VMWare ESXi and with Microsoft Hyper-V
• Experience with Ubiquiti Access Points, Switches, and Gateways
• Experience with Fortinet Switches and Gateways
• Experience with Cradlepoint Gateways
• Experience with VLANs, Policy-based routing, Load Balancing, and other switch/gateway/firewall configurations
• Experience with configuring and securing Wi-Fi Access Points, Routers, Bridges and Repeaters
• Experience with Veeam back-up and replication solutions on both Windows and Linux, under both VMWare ESXi and Microsoft Hyper-V
• Experience with MySQL from an administrative perspective to be able to run backups, restores, design hot backups and failover schemes
• Office 365 administration
• Experience installing, managing and maintaining Server SSL certificates for both Windows and Linux
• Experience with remote network/system monitoring tools

Other Must-Haves Include:

• Previous experience in a corporate network environment with a valid passport, driver's license and ability to travel to the US and in Canada.
• Proficiency with standard Microsoft Office tools: Word, Excel, Outlook etc.

Non-technical Competencies:

Ideally you will have excellent team player, interpersonal and written communication skills, be a self-starter, well organized, detail oriented and able to work with minimal supervision and to tight deadlines. Key to success in this role will be the ability to behands on, think analytically, and problem-solve effectively.

Benefits:

Imagine working for a company where you can learn, grow, and make a difference in an easy-to-access location with free parking, close to all the amenities of Vancouver, BC but away from the urban crush. In addition, we offer a diverse and equal opportunity workplace plus:

• A competitive salary package
• Extended health, dental and vision coverage
• Travel, life, and illness insurance
• Career growth opportunities through mentoring, supported professional development, and respectful feedback
• A casual work environment
• Successes are celebrated with social events and fun activities
• Flexible work schedule
• A collaborative and inclusive work environment

Additional Information about the job:

Shift Days: Monday, Wednesday, Thursday, Friday

Schedule: Day Shift