Senior Customer Success Leader for NGO Impact
salesforce.com, inc.3 months ago
Atlanta, GA, United States
Remote
Full-time
Junior Level (1-3 years)
Job Description
Salesforce Job Posting
Salesforce is seeking a Senior Manager, Customer Success Manager (CSM) for NGO accounts to ensure nonprofits realize ROI with Signature Success. You’ll translate complex goals into a clear customer journey, align technical and business priorities, and act as a trusted advisor across executive stakeholders.
Experience with nonprofit/NGO context and grant-funded programs is highly valued, along with Marketing Cloud/Commerce Cloud familiarity and strong leadership in cross‑functional teams.
Required Skills
Nonprofit Sector Experience
Strategic Planning
Data Analysis
Marketing Cloud
Commerce Cloud
Grant-funded Programs
Cross-functional Leadership
Stakeholder Engagement
Customer Success Management