Bilingual Administrative Assistant- (Remote) December 2024 Hire

Position Overview

At Thyme Care our mission is to transform the cancer care experience so that patients and their loved ones feel seen, supported, and heard every step of the way. As an Administrative Assistant, you will handle inbound and outbound calls, text messages, secure emails, and faxes to connect members with their Care Team; additionally, you will provide administrative support through generating member reports and data entry. This is a remote, non-exempt, full-time position available throughout the United States—with the option to work onsite at our Nashville office if you are local. Compensation: $19.23/hour.

Please note our mandatory COVID-19 vaccination policy applies as a condition of employment, and we value diversity, inclusion, and a passion for redefining healthcare.

Key Responsibilities

• Complete training and become proficient with Thyme Care tools, processes, and expectations.
• Follow Care Team policies and procedures, including escalation pathways, communication best practices, and documentation standards.
• Generate daily member reports and assist with interdisciplinary care team meeting preparations such as case conferences.
• Provide inbound telephonic, text, fax, and email support to our members.
• Identify and triage members’ needs to connect them with our Care Teams for clinical support and care coordination.
• Send weekly surveys to our members.
• Schedule patient and provider calls, as well as case conferences as needed.
• Contribute to special projects or data entry, supporting the growth of our virtual medical practice and process execution.

Required Qualifications

• People-first mindset – you believe that Thyme Care’s mission and our members truly matter.
• Bilingual proficiency in English and Spanish for both verbal and written communication.
• Highly organized – capable of bringing structure to chaos and juggling multiple tasks effectively under pressure.
• Excellent listening and communication skills – you build rapport by truly hearing what others are saying.
• Comfort with ambiguity – adept at thriving in a fast-paced startup environment with rapidly changing priorities.
• Eagerness to learn new technologies – experience with video chatting, Google Suite, Slack, or electronic health records is a plus.
• Ability to identify priorities and take decisive action to address urgent and important needs.
• A culture carrier – curious, resilient, growth-minded, and committed to fostering a positive environment.