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Temporary Customer Service Rep - Remote

Sentara Healthcare5 months ago
Norfolk, Virginia
Remote
Temporary
Junior Level (1-3 years)
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Job Description

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Position Overview

Sentara is hiring a Temporary Scheduler/Customer Service Representative for the Clinical Access Centralized Scheduling Department.

Key Responsibilities

  • Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or to address and perform patient scheduling and referral work.
  • Provide quality service and customer satisfaction through effective communication and education.
  • Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries.
  • Schedules a high volume of procedures for patients in a computerized scheduling system.
  • Accountable for accurately and completely obtaining required information in the scheduling process, ensuring the correct patient and procedure requested, has been scheduled.
  • Responsible for order entry process, communications, guest relations, medical record maintenance/analysis, and various clerical duties within scope of role.

Required Qualifications

  • High School Diploma or equivalent
  • Two years of Customer Service experience. Experience with medical insurance in a hospital or physician's office setting, specifically Laboratory preferred *Experience scheduling patient appointments
  • High Volume call center experience preferred
  • Epic EMR experience preferred
  • Data entry skills
  • Must be available for a start date as soon as possible

Compensation & Benefits

  • This is a Temporary full-time day shift position Mon-Fri between the hours of 8:00am-5:30pm.
  • Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.
  • Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

Required Skills

Medical Insurance
Customer Service
Scheduling
Data Entry
Call Center Experience