Medical Assistant - Team Lead

Position Overview

Ensures the provision of high-quality patient care by assisting in daily problem solving, supervising and developing clinical support staff, and ensuring that Medical Providers receive sufficient support and assistance. Provides leadership support for the clinical team.

Key Responsibilities

• Obtain accurate vital signs and ensure proper documentation during routine patient intake.
• Direct patient flow and assist staff as needed to maintain efficient movement.
• Prepare daily assignments including Medical Assistant (MA) tasks, room assignments, and lunch schedules.
• Assign lunches and coordinate coverage for clinical staff.
• Ensure MAs perform and document basic patient history, treatments, and proper administration of medications.
• Administer prescribed medications and treatments per provider direction and PCC policies.
• Maintain accurate medical records and communicate pertinent patient information to the nurse.
• Keep providers informed of any changes in assignments or patient flow.
• Perform laboratory and diagnostic tests as ordered by the provider.
• Ensure exam rooms are stocked with necessary supplies and order additional supplies under the supervision of the Practice Manager.
• Act as a liaison between the Walk-In Center and the Emergency Department triage desk.
• Perform quality control checks on medical equipment and office diagnostic tests per established protocols.
• Communicate MA and PCR assignment and backup needs.
• Monitor and coordinate room assignments during clinic transitions between shifts following established guidelines.
• Delegate work assignments to balance workload and promote efficient patient flow.
• Assist triage nurses by delegating tasks among Medical Assistants as needed.
• Adjust room assignments based on changing clinic needs.
• Coordinate with PCR to monitor patient registration and wait times by provider.
• Maintain patient confidentiality and a neat, orderly clinical work area.
• Ensure adherence to PCC policies, procedures, and safety practices.
• Enhance employee motivation, retention, and engagement through ongoing coaching.
• Support system improvements in patient intake, flow, and overall satisfaction by providing feedback to management.
• Monitor internal and external customer service, ensuring quality service aligned with PCC guidelines.
• Report suggestions for improving patient care to management.
• Assist the manager with coordinating lunch and meal breaks for WIWC staff.
• Delegate workload during downtime to ensure front office staff remains engaged and productive.
• Serve as an expert Medical Assistant and provide clinical coverage when needed.
• Troubleshoot daily clinical support staff issues and provide feedback on performance.
• Perform routine assignments including patient intake, obtaining vital signs and history, and assisting during procedures.
• Coach on the patient intake process and ensure compliance with regulations and clinic standards, including HIPAA compliance and patient confidentiality.
• Participate in performance evaluations and promote teamwork between clinical and clerical areas.
• Engage in organizational quality improvement initiatives related to patient satisfaction and operational excellence.
• Perform additional related duties as assigned by the Practice Manager.

Required Qualifications

• Graduate of a Certified Medical Assistant Program
• Medical Assistant with a minimum of 3 years of progressive experience
• Knowledge of computer systems and applications
• Excellent written and verbal communication skills
• Ability to work with diverse groups
• Demonstrated leadership ability
• Current and valid CPR card
• Ability to stand for extended periods, with frequent bending, reaching, and walking
• Ability to lift up to 25 pounds, travel between sites, and work shift rotations
• Ability to read and write proficiently in English and interact effectively in interpersonal situations

Preferred Qualifications

• Associate degree
• Current Medical Assistant Certification
• Bilingual in Spanish is highly desired