Customer Service Representative- (English/Bilingual)

Company Profile:

Founded in 1992 and based in Atlanta, Safe-Guard Products is driven by the steadfast commitment to provide unparalleled service and the highest quality vehicle protection products to the automotive, RV, marine, and motorcycle/powersports industries. In their twenty-five-year history, Safe-Guard has grown to over 500 employees across the U.S., with a client roster of over 35 leading brands, who serve over 10,000 dealers, and protect over 11 million consumers under Safe-Guard contracts.

Safe-Guard’s mission is to provide products and solutions to the motor vehicle industry that drive customer retention and protect consumers from the perils of ownership. Safe-Guard is experiencing dynamic growth and has earned a stellar reputation from customers, partners, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of value-added technology, marketing, and training solutions, and 3) unparalleled client and customer service.

Safe-Guard Products is currently recruiting for a new training class of (8) Tire & Wheel Claim Adjusters/Customer Service Representatives in our Atlanta, GA office. This is a full time position and there is a strong preference for English or Bilingual (Spanish) language skills. We anticipate that the new class will start on October 07, 2019.

Position Summary:

• Provide customer support to dealerships in resolving claims due to product adjustments,
• Communicate with all levels of the organizations, work with reps to evaluate and identify products and work to provide immediate resolution to multiple claims
• Ensure accuracy on checks and payments to customers
• Provide guidance to dealership personnel
• Perform other related claims duties as assigned.

Essential Functions

• Handles/adjudicates all customer calls for a particular call.
• Keeps record of the phone call and transmits claim form to Dealership or Repair Facility.
• Drives the status of the claim within the Safe-Guard system.
• Receives documentation and organizes by claim number.
• May have to order an appraisal when claim is over a certain amount or possible fraud.
• If claim denied, sends denial letter to customer and copies dealership if necessary.
• Sends missing information letter to customer if document is missing and copies Dealership if necessary. Notates the system.
• Adheres to Quality Assurance Guidelines.
• Prior to sending checks out, must ensure premium is first received from Dealership.
• Determines priorities when receiving multiple claims.
• Performs other duties as assigned by the Claims Center Manager or Team Lead.
• PDR Handling.
• Performs other duties as assigned.