Entry-Level Contact Center Job Openings (Immediately Hiring)

Position Overview

Location: Dallas, TX
ENTRY-LEVEL CONTACT CENTER REPRESENTATIVE (FULL-TIME & PART-TIME)
We are seeking entry-level call center representatives to support inbound and outbound customer service and sales projects for a variety of clients. In this on-site role, you will be responsible for answering calls, addressing customer questions and complaints, and seizing upsell opportunities, all while delivering a best-in-class customer experience. Candidates from customer service backgrounds, including servers, bartenders, and retail associates, are encouraged to apply. To be considered, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Ensure first call resolution through problem-solving and effective call handling.
• Research systems to find missing information and coordinate with other departments as needed.
• Accurately document and process customer claims in designated systems.
• Lead fact-finding discussions to determine the best options for the customer.
• Utilize training and the knowledge base to answer customer questions while adhering to scripts, policies, and procedures.
• Comply with requirements surrounding confidential and personal information.
• Escalate customer issues to the appropriate staff and management as needed.
• Attend meetings and training sessions to stay up-to-date on program changes.
• Adhere to all attendance and work schedule requirements.

Required Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of the Windows operating system.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Aptitude for conflict resolution, problem-solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast-paced environment.
• Excellent interpersonal skills with the ability to build relationships.

Preferred Qualifications

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment.
• State or Federal work experience.

Benefits & Perks

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in contests offering cash bonuses and prizes ranging from electronics to dream vacations.
• Health Benefits: Full-time employees qualify for comprehensive medical, dental, and vision coverage after the required period, with other plans available for all employees.
• Retirement Savings: Secure your future with available retirement savings programs.
• Disability Insurance: Enjoy short- and long-term disability coverage to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options designed to safeguard your loved ones.
• Career Growth: Take advantage of significant advancement opportunities through internal promotions and paid training.
• Fun, Engaging Work Environment: Join a team-oriented culture that fosters collaboration, engagement, and a casual dress code.