Cybersecurity Engagement Manager

Position Overview

Responsible for Overall Cyber Security revenue growth, upsell and cross-sell, Customer stakeholder management, fulfilments, resource management, programs delivery management and governance including QBR. The candidate will need to possess Cyber Security technical knowledge along with soft skills, with expertise in two or more cyber domains - IAM, MDR, Cloud Security, EVM, GRC, Network Security, Data Security etc. Experience in Cyber Security Consulting, Delivery, Operations, and revenue management is expected.

Salary: $177,800-$235,100 a year

Key Responsibilities

• Overall owner and accountable for CSP delivery
• Build customer relationship and setup regular connect to ensure business development and governance with external and internal customer stakeholders
• Work in Onsite/Nearshore/Offshore delivery model to ensure successful program and service delivery
• Good understanding of revenue growth and management
• Ability to forecast and track revenue targets
• Ensure delivery excellence and meeting of customer satisfaction targets
• Work with various stakeholders on RFI/RFPs to ensure complete understanding of scope of work, alignment with SoW for delivery
• Ensure program delivery plan development, resource loading plan, onboarding plan
• Good office skills including PowerPoint, Word and Excel
• Ability to build customer trust and act as trusted Cyber Security technology partner
• Ability to understand customer business problems, look for opportunities and convert them into mutually valuable programs
• Ability to deliver and present quality reports to various levels of stakeholders including C-suite
• Ability to ramp-up teams for programs through various channels
• Ability to plan for contingency and manage customer expectations
• Ensure understanding of customer requirements, position/job description, and activities to be undertaken
• Facilitate a culture of learning and trust
• Ensure processes are in place and implemented for quality associates as per job requirements
• Facilitate trainings, upskilling, cross-skilling and learning opportunities to ensure best customer delivery and resource grooming
• Provide guidance and be a mentor to team members
• Ability to identify and groom Cyber Security leaders
• Monitor and track team member performance
• Provide continuous feedback and opportunities for continuous improvement

Preferred Qualifications

• Possess strong analytical and critical thinking skills; and a proven ability to win and deliver large complex programs
• Must be able to work independently with minimal guidance and supervision
• Detail oriented with strong communication skills
• Excellent communication and interpersonal skills
• Ability to influence others and negotiate
• Excellent business problem-solving skills
• Ability to communicate and lead discussions at all levels of the customer organization
• Ability to represent during RFP defense and solutioning
• Ability to work in a global delivery model
• Must be a go-getter with an ownership mindset
• Ability to build trust with all stakeholders
• Have strong business acumen and a customer-centric mindset
• Ability to take decisions with a win-win outcome
• Ability to create strategy and plan
• Must have a learning aptitude and keep close to current technologies
• Have a leadership mindset to ensure self and team growth
• Be a leader with strategic thinking and the ability to propose improvements in current ways of working, and to forge new relationships
• Strong governance and ability to set up accountability

Required Qualifications

• Bachelors degree with preferred specialization in Cyber or Information Security
• 13+ years of relevant experience
• Good knowledge of Banking, Financial Sector, and Insurance industry
• Ability to quickly learn new technologies
• Certifications: CISSP / CCSP