Device Support Specialist

Job Title

We are looking for a highly motivated, energetic, and people-oriented professional for a full-time position as a Device Support Specialist for Israel (field-based).

The Device Support Specialist will be joining a team of technicians and support representatives from other regions/countries.

The Device Support Specialist will support commercial and clinical trial patients utilizing the Medical Device for treating cancer diseases.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform patient and caregivers’ training on the Optune Medical Device or the TTF100/200A.
• Reinforce and adjust patient training on at least a monthly basis as applicable.
• Conduct regular patient visits to check the technical status of equipment and replace components as necessary.
• Troubleshoot problems through a well-defined procedure.
• Work closely with the Israel Sales Team, the European Clinical Team, Technical Support, and Commercial Operations, as well as Global Operations Center.
• Take part in regular team meetings in person and on Teams.
• Travel to patient homes and Hospitals. (up to 60% 70% travel)
• Must have the flexibility to help in remote areas throughout Israel to help out colleagues.
• Keep a high level of training and knowledge updated through a deep understanding of position-related SOPs.
• All approved travel expenses will be reimbursed.
• The amount of travel required is dependent on patient needs and location, but could be as much as several hours per day.
• Ensure activities comply with the applicable Novocure Quality System requirements.
• On Call for patients after hours.
• Main area of travel needed: Jerusalem area and North of Israel, in certain specified areas.

QUALIFICATIONS/KNOWLEDGE:

Qualifications: Minimum of an Associate`s Degree, Bachelor’s preferred.

Knowledge:

• Patient care experience or experience with home visits preferred (nurse, social worker, medical technician, medical assistant, nurse assistant, physical or occupational therapist or assistant, assisted living care provider).
• Ability to lift up to 22 kg.
• Positive, energetic, service-oriented, and empathic disposition. Willingness to be flexible.
• Basic technical skills – manipulating computer files, following test and troubleshooting procedures.
• Able to operate and solve problems independently with minimal supervision.
• Excellent communication skills in Hebrew and English.

ABOUT NOVOCURE:

Our vision: Patient-forward: aspiring to make a difference in cancer.

Our patient-forward mission: Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.

Our patient-forward values:

• innovation
• focus
• drive
• courage
• trust
• empathy