Senior Business Process Improvement Consultant (Healthcare/Gov)

Description:

PCG Consulting Group is a leading minority-owned consulting firm headquartered in Chicago, IL. We partner with Deloitte and public-sector clients to deliver hands-on transformation support across complex government healthcare environments.

We are currently seeking a Senior Process Transformation Consultant to support a large-scale state and local healthcare modernization program focused on improving operational efficiency, accountability, and service delivery. This is a hands-on, roll-up-your-sleeves role not a documentation-only position. We are looking for someone who enjoys diagnosing operational challenges, working directly with frontline teams, and building practical solutions that actually get implemented.

Role Overview

• In this role, you will lead current-state process assessments and design future-state workflows across healthcare and government operational teams.
• You will work directly with business leaders, supervisors, and frontline staff to understand how work is truly performed not just how it is supposed to work on paper.
• You will then translate findings into streamlined, implementable process designs that improve efficiency while maintaining compliance in a regulated environment.

What You Will Do

• Lead current-state workflow assessments across healthcare or government functions
• Conduct structured interviews and facilitate working sessions with operational leaders and staff
• Document process flows, decision points, system interactions, controls, and handoffs
• Identify inefficiencies, bottlenecks, compliance gaps, and redundancy
• Design future state workflows that are realistic, actionable, and aligned to operational constraints
• Develop clear process maps (Visio/Lucid/etc.), supporting narratives, and decision-ready documentation
• Partner with stakeholders to validate findings and align on recommended changes
• Support early stage implementation and change adoption efforts
• Independently manage multiple workstreams while aligning with overall program goals

What Success Looks Like

• Operational teams feel accurately represented in process documentation
• Future-state workflows are practical and ready for implementation
• Stakeholders gain clarity and confidence in decision-making
• Process improvements move from analysis into action
• You build trust quickly through preparation and execution

Engagement Details

Location: Primarily remote

Travel: Limited travel to Chicago as needed

Duration: Medium-term engagement

Expenses: Reimbursed

Requirements:

• 6+ years of experience in process improvement, operations consulting, or business process transformation
• Experience leading current-state to future-state redesign efforts
• Experience in healthcare, public sector, or other regulated environments
• Strong facilitation and stakeholder engagement skills
• Experience developing professional process maps and workflow documentation
• Ability to work independently in a client-facing environment
• Strong written and verbal communication skills

Preferred Experience

• State or local government program experience
• Healthcare operations, eligibility, shared services, or benefits administration exposure
• Lean, Six Sigma, or operational excellence experience
• Experience supporting implementation (not just design)