Clinical Consultant III, Enabling Technologies - San Antonio / Corpus Christi, TX

Clinical Consultant III, Enabling Technologies - San Antonio / Corpus Christi, TX

2 days ago – Be among the first 25 applicants. We anticipate the application window will close on 15 Oct 2025. At Medtronic you can begin a life‑long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

We are seeking a committed professional to join our team. This is a remote position; the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver’s license is essential. At Medtronic, the Clinical Consultant III, Enabling Technologies provides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides customer training at all levels. Is responsible for key customer reports as required to support Medtronic NeuroSurgery / Navigation / Robotic Assisted Surgery products and services. Must perform all duties within the Quality System and BCS requirements.

Responsibilities

Technical Support

• Coordinate, support, and collaborate with Spine and other Enabling Technologies team members for on‑site installations with our customers.
• Represent Medtronic during technology‑enabled procedures to provide technical assistance.
• Maintain system hardware and software to maximize system performance.
• Install software and hardware upgrades.
• Perform system preventative maintenance.
• Provide telephone clinical support to customers.
• Use UNIX/LINUX commands to modify operating files.
• Fulfill software and service contract obligations.

Customer Support

• Primary Medtronic customer liaison for repair and technical support issues.
• Provide timely information to the district team regarding customer concerns, issues and market opportunities.
• Provide service to customers per their individual needs.
• Maintain familiarity with status of calls and issues at customer sites.
• Report necessary complaints and partner with CSM to ensure full resolution.
• File weekly site visit and customer contact reports for service improvement purposes.

Educational Support

• Educate and train physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters related to our technology‑enabled procedures.
• Provide a clinical resource for surgeons, clinicians and others being trained.
• Update customers on tips, shortcuts and suggestions, as appropriate.
• Participate in in‑house sponsored customer training at designated sites for both internal and external partners.
• Provide training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).
• Continually train members of the Enabling Technologies Clinical Support team to increase their knowledge of the latest technology‑enabled procedures.

Sales Support

• Work and collaborate with Spinal Sales and Neurosurgery reps to identify prospective new users for both Navigation and Robotics for applicable technology‑enabled procedures.
• Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.
• Submit reports and provide information as directed.
• Cooperate with all personnel on the execution of company programs.
• Support more complex, new image‑guided products and applications to physicians and hospital staff.
• Work as a team member with the Enabling Technologies District Manager and CSM to prioritize customer technical support and service expectation goals.
• Provide input on new product development based on in‑field experience.
• Be responsible for documentation at new or existing installations.

Miscellaneous

Adhere to company policies and conduct all business in an ethical manner.

Qualifications

Must Have: Minimum Requirements

• A High School Diploma or GED with a minimum of 8 years of clinical, medical sales or medical imaging/navigation/robotics experience; or
• An Associate’s Degree with a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience; or
• A Bachelor’s Degree with a minimum of 4 years of clinical, medical sales or medical imaging/navigation/robotics experience.

Nice to Have: Preferences

• RT and/or MRI certification.
• Prior experience with Image Guided Systems.
• Prior experience with MRI.
• Operating room experience.

Additional Job Requirements

While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, hear and reach with hands and arms. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. Specific vision abilities required by this job include normal vision. Must have a valid driver’s license and active vehicle insurance policy. Your driving record will be reviewed and considered as part of your application.

Business Description

Cranial and Spinal Technologies (CST) operating unit is redefining cranial and spinal procedures to reduce variability and improve outcomes with the goal of restoring long‑term quality of life for more patients. We are the first company to offer an integrated solution that includes artificial intelligence‑driven surgical planning, personalized spinal implants, and robotic‑assisted surgical delivery to make patient care more customized. CST is the market leader in spinal implants, robotics, and navigation. Our integrated operating unit is comprised of 4 global businesses, Spine and Biologics, Enabling Technologies, intelligent Data Solutions (iDS) and China Cranial, Spinal, Orthopedics & Technologies. This role will support our Enabling Technologies platforms, delivering an innovative portfolio that includes advanced imaging, navigation, robotics, customized implants, and pre‑operative planning aided by artificial intelligence.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits & Compensation

Medtronic offers a competitive salary and flexible benefits package. Salary ranges for U.S. (excl. PR) locations (USD): $80,000.00 – $120,000.00. In addition to base salary, this position is eligible for a sales incentive plan (SIP)…

Benefits available to regular employees: health, dental, vision insurance, Health Savings Account, flexible spending account, life insurance, long‑term disability leave, dependent daycare spending account, tuition assistance/reimbursement, and simple steps.

Benefits available to all regular employees: incentive plans, 401(k) plan plus employer contribution and match, short‑term disability, paid time off, paid holidays, employee stock purchase plan, employee assistance program, non‑qualified retirement plan supplement, and capital accumulation plan.

About Medtronic

Medtronic benefits and compensation plans. We lead global healthcare technology…

Equal Employment Opportunity

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.