Winner's Circle - Customer Service

Position Overview

Dave & Buster’s is different from everywhere else. No two days are ever the same – you’ll serve hundreds of people with flexible schedules that can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster’s offers an attractive benefits package including medical, dental, vision, 401K, FREE GAMES and more. Our Winner’s Circle position ensures Guests' initial impressions are positive and welcoming. It requires a strong communicator to guide Guests through their Midway experience.

Key Responsibilities

• Delivers an unparalleled Guest experience through the best combination of food, drinks, and games in an environment ideal for celebrating fun.
• Keeps the immediate supervisor informed of significant issues and takes prompt corrective action or suggests alternative courses of action.
• Provides timely and accurate service while managing wait times and communicating with Guests, Team Members, and Managers.
• Greets Guests with a positive attitude and enthusiasm, performing multiple job functions.
• Assists Guests with requests, answers questions, and makes recommendations on items.
• Provides game assistance by promptly notifying Support Technicians or Management as needed.
• Bids farewell to Guests, ensuring their satisfaction and inviting them to return.
• Notifies the Manager of any Guest perceived as unhappy.
• Practices proper cost controls by accurately weighing tickets and scanning merchandise.
• Stocks, displays, and secures merchandise in all storage areas and reconciles tickets and inventory.
• Conducts merchandise inventory during and after shifts, checking for necessary supplies and discussing discrepancies with the Manager.
• Reviews the cleanliness and organization of the Winner’s Circle, ensuring displays are well-stocked and maintained.
• Properly positions and sets up displays to increase Guest traffic and promote sales.
• Assists other Team Members as needed and fosters a cooperative and harmonious working environment.

Required Qualifications

• Must be at least 16 years of age.
• Friendly demeanor with the ability to smile frequently.
• Ability to work days, nights, and weekends as required.
• Capability to work in a noisy, fast-paced environment with distracting conditions.
• Able to read and write handwritten notes.
• Must be able to lift and carry up to 30 pounds.
• Ability to move about the facility, stand for long periods, walk the entire shift, and perform tasks such as reaching, bending, stooping, mopping, sweeping, and wiping frequently.

Benefits & Perks

• Compensation: $16 - $17.75 per hour
• Attractive benefits package including medical, dental, vision, 401K, FREE GAMES, and more.
• Flexible work schedules to accommodate school and other commitments.
• A fun, dynamic, and supportive work environment with awesome co-workers.