Operations and Technology Manager

Job Title:

Operations & Technology Manager

Reports To:

Chief Operating and People Officer, Friendship Campus

Position Type:

Full-Time, Salaried

About the Organization

The Friendship Campus, led by Chabad of Kendall & Pinecrest, is a vibrant community hub bringing together three mission-driven organizations: Chabad of Kendall & Pinecrest, Friendship Circle of Miami, and Mitzvah Kitchen. Together, these organizations serve the community through education, inclusion, volunteerism, and programs that support individuals of all abilities. As we continue to grow, we are focused on strengthening our internal systems, infrastructure, and operations to support long-term impact.

Position Overview

We are seeking a highly organized and tech-savvy Operations & Technology Manager to oversee CRM management, website functionality, reporting systems, and internal technology infrastructure across the Friendship Campus.

This is a systems-focused role (not a developer position) ideal for someone who understands how to manage and optimize platforms like Salesforce, troubleshoot technology issues, coordinate with external vendors, and build efficient, scalable processes.

The Operations & Technology Manager will work closely with the leadership team to support program operations through strong systems, clean data, and effective technology solutions.

Key Responsibilities

CRM & Salesforce Management

• Maintain and optimize the Salesforce database to support fundraising, programs, and operations.
• Create reports and dashboards for leadership and board-level insights.
• Ensure data integrity, segmentation, and accuracy across all donor and program records.
• Develop and improve workflows, automation, and internal processes.
• Train staff on best practices for CRM usage and data entry.
• Coordinate with external Salesforce consultants and support partners as needed.

Website & Digital Oversight

• Manage and update website content (WordPress, Wix, and similar platforms).
• Troubleshoot basic website issues and ensure functionality is maintained.
• Oversee donation pages and event/program registration integrations.
• Serve as liaison with external web developers for updates and enhancements.

Systems & Technology Management

• Oversee internal tools and systems used across the Friendship Campus.
• Manage Google Workspace, shared drives, and internal digital organization.
• Troubleshoot basic technical issues and coordinate with outsourced IT support.
• Identify and recommend technology improvements to increase efficiency and automation.

Reporting & Operational Support

• Generate weekly and monthly reports for leadership on key metrics.
• Track fundraising performance, campaigns, and engagement data.
• Support event infrastructure, including registration systems and reporting.
• Assist in designing scalable operational systems and workflows.

Vendor & Project Coordination

• Manage relationships with external vendors, including designers, developers, and consultants.
• Obtain quotes, manage timelines, and oversee project execution.
• Translate organizational needs into clear technical requirements for vendors.

Qualifications

• Bachelor’s degree: in Business, Information Systems, Nonprofit Management, or related field required.
• Experience: 2–5 years of experience in operations, CRM management, or nonprofit systems.
• Knowledge: Working knowledge of Salesforce (admin or power-user level preferred).
• Experience: with website content management systems (e.g., WordPress, Wix, and similar platforms).
• Skills: Strong organizational, project management, and problem-solving skills.
• Communication skills: Excellent communication skills with the ability to work across teams and with external vendors.
• Comfort level: Comfortable working in a mission-driven, fast-paced environment.

Preferred:

• Experience with nonprofit fundraising systems and reporting.
• Experience building dashboards and data visualization tools.
• Familiarity with automation tools and system integrations.

Key Traits & Competencies

• Systems thinker with the ability to see both big picture and details.
• Calm, solution-oriented, and proactive problem solver.
• Highly detail-oriented with strong follow-through.
• Strong communicator who can bridge leadership and technical teams.
• Able to build structure and processes in a dynamic, growing environment.

Compensation & Schedule

• Position: Full-time, salaried position with competitive compensation based on experience.
• Location: This position is based on-site at the Friendship Campus with a standard work schedule with flexibility for programs, events, and special initiatives if needed.
• Salary range: Estimated salary range: $60,000 - $80,000 annually, based on experience.
• Part-time: Part-time may be considered for highly qualified candidates.

Additional Information

Please note that the responsibilities listed above are not exhaustive. Additional duties may be assigned as needed to support the mission and goals of the Friendship Campus organizations.

Equal Opportunity Statement

Chabad of Kendall & Pinecrest, Friendship Circle of Miami, and Mitzvah Kitchen are Equal Opportunity Employers. We are committed to creating an inclusive and diverse workplace and do not discriminate on the basis of race, religion, gender, sexual orientation, age, disability, or any other protected status.

We Encourage You to Apply

Even if you do not meet every qualification listed, we encourage you to apply! If you are a systems-oriented professional passionate about building efficient, mission-driven organizations, we’d love to hear from you.