Patient Services Associate

Position Overview

Penn Medicine is dedicated to providing the highest level of care, advancing innovative research, and educating future leaders in medicine. As a Patient Services Associate (PSA) for CPUP at Central Registration in Penn Medicine Radnor, you will play a vital role in ensuring a patient/customer-focused experience. You will support high-quality care by managing patient arrival/departure activities, handling inquiries, coordinating appointments, and performing point of service tasks. This full-time role requires flexibility per departmental needs.

Key Responsibilities

• Provide patient service by anticipating and addressing needs—answering phone calls, scheduling appointments, managing patient arrivals/departures, and ensuring effective service recovery as needed.
• Manage financial tasks by validating insurance/demographic information, recording receipts for end-of-day reconciliation, and prioritizing recovery of missing charges.
• Ensure compliance with applicable federal, state, and local regulatory standards (e.g., HIPAA, TJC, DOH) and adapt to new operational processes as required.

Required Qualifications

• H.S. Diploma or GED
• 2+ years of medical office experience or 2 years of customer service experience (advanced degrees may be considered in lieu of experience)

Benefits & Perks

• Compensation and Benefits: A comprehensive program that includes one of the finest prepaid tuition assistance programs in the region.
• Employee health and wellness initiatives