Specialist I, Customer Service

Position Overview

Step into a career with ASM, where cutting edge technology meets a collaborative culture. For over 55 years, ASM has been ahead of what's next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices play a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. We value diversity, inclusion, and sustainability as we strive to make a positive impact on the world and support your growth with our development programs. This position is not eligible for visa sponsorship. Candidates cannot require sponsorship now or in the future. As a Specialist I, Customer Service you will be the key point of contact for our customers, ensuring seamless order processing and exceptional service by managing the full order lifecycle from entry to invoicing while collaborating with cross-functional teams to meet urgent delivery needs and resolve escalations with confidence.

Key Responsibilities

• Be the go-to expert for customer order management and communication
• Process and track orders using SAP S4H, ensuring accuracy and timeliness
• Handle urgent requests and escalations with professionalism and urgency
• Collaborate with global planners and internal teams to meet customer expectations
• Generate reports and insights to support on-time delivery and continuous improvement
• Support consignment inventory management, RMAs, and other customer-specific processes utilizing both ASM and customer's systems of record (portals)

Required Qualifications

• 2+ years of customer service experience in a high-tech or fast-paced environment
• Proficiency in SAP (Sales & Distribution, Materials Management) and Microsoft Excel (VLOOKUP, Pivot Tables, etc.)
• Strong organizational skills and a customer-first mindset
• Ability to multitask, prioritize, and work independently under pressure
• A proactive, flexible, and team-oriented attitude

Preferred Qualifications

• Bachelor's degree or equivalent experience (5+ years in a related field)
• Background in business administration, supply chain, or accounting