Director of Information Technology; IT

Position Overview

Director of Information Technology (IT)
Location: Sarasota

The Director of Information Technology (IT) is responsible for the overall direction and support of all technologies utilized in the company, which include end user, enterprise application, SaaS, and infrastructure support. The Director of IT ensures that all information technology activities are properly coordinated, scheduled, monitored, and resolved while managing priorities. The responsibilities of this position include evaluation, implementation, advanced troubleshooting, and overall IT systems administration. This position reports directly to the Chief Administrative Officer (CAO).

Key Responsibilities

• Manage IT system environments across all KBGRP office locations and Microsoft Azure hosted environment.
• Oversee daily activities to resolve incidents, problems, and change management directives, including pro-active remediations, projects, and equipment refreshes.
• Coordinate with third-party vendors to maintain system configurations, maintenance schedules, system access and controls for all infrastructure and solutions.
• Advise on utilizing information technology to meet business objectives and identify technical solutions to business problems and inefficiencies while facilitating change.
• Respond to major incidents, site outages, and security alerts quickly and effectively.
• Work effectively in a team environment by sharing technical knowledge, solutions, and recommendations with employees at all levels.
• Present technical solutions in written or oral reports, providing recommendations based on data utilization.
• Interface with staff and executives to define software, hardware, and network requirements.
• Manage a team of professionals—including direct reports, contractors, and vendors—to support Information Technology objectives.
• Manage key third-party vendors providing critical services to ensure SLAs and other service-related obligations are met.

Required Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Management Information Systems, or Business Administration with an emphasis on computer-related courses.
• Minimum 10 years of related experience.
• Experience monitoring and managing user accounts for hardware, network, and related computer systems/peripheral devices; familiarity with service desk/help desk/ticketing software.
• Significant experience working with, troubleshooting, and coordinating projects with departments outside of IT.
• Knowledge and understanding of Active Directory, VOIP telephony programming, web domain and DNS record management, Microsoft Azure, Microsoft Entra ID, and Fresh Desk.
• Familiarity with communication and connectivity systems such as Microsoft TCP/IP, networking protocols, network printing/printer troubleshooting, file sharing, and Internet application connectivity.
• Proven success managing projects and processes with both internal and external resources.
• Demonstrated organized and methodical approach to handling IT problems, projects, and tasks.
• Strong leadership, management, and interpersonal skills with the ability to effectively manage highly skilled staff.
• Ability to serve as a strategic partner with vendors, IT, and business unit leaders.
• Ability to balance long-term and short-term priorities to achieve organizational goals.
• Availability after hours and weekends for projects, major incidents, and planned/unplanned outages.

Preferred Qualifications

• Project Management Certification (Agile, PMP or Scrum).
• Microsoft Role Based / CompTIA certifications.
• Minimum 10 years’ experience working in a regulated/compliant organization.
• Experience in a professional services environment.
• Cisco Meraki network architecture design and troubleshooting.
• Knowledge and experience with CCH, Wolters Kluwer, and Thomson Reuters systems, processes, or applications.

Benefits & Perks

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Flexible schedule
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Relocation bonus
• Signing bonus
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources