Operations Manager Fulfillment

About Thrive Market

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership‑based market, we deliver the highest quality healthy and sustainable products at member‑only prices, while matching every paid membership with a free one for someone in need. We serve over 1,700,000 members, leverage innovative technology, and operate as a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.

The Role

Fulfillment Operations Manager – Sparks, NV

The Fulfillment Operations Manager will oversee and optimize the end‑to‑end fulfillment process within the facility, coordinating inventory management, order processing, shipping, and logistics. The role partners closely with cross‑functional teams to ensure timely, accurate order fulfillment, member experience, and operational efficiency.

Schedule

Flexible scheduling is required, including possible weekends, to support a Member‑First focus during established time periods.

Responsibilities

• Lead and develop a team of front‑line supervisors and 150+ hourly Thrivers, embodying Thrive Market values.
• Uphold compliance, productivity, quality, safety, and teamwork standards.
• Implement engagement and fulfillment strategies to motivate employees and align them with operational goals.
• Maintain performance standards and consistent processes to guarantee reliable services.
• Strategize and execute fulfillment and continuous improvement objectives, communicating them to supervisors.
• Collaborate with carriers to optimize shipping processes and ensure timely deliveries.
• Provide coaching and development opportunities to supervisors and employees.
• Oversee productivity hours and manage payroll functions.
• Source and screen talent in collaboration with People Operations.
• Analyze performance reports to identify improvement areas.
• Set clear goals, promote accountability, and exemplify strong performance.
• Support all safety programs and OSHA compliance.
• Act as the primary information source for the team.
• Drive fulfillment operation strategy to engage Thrivers toward results.
• Ensure consistent experience for the member through adherence to standards.
• Lead planning and execution of fulfillment operation goals and continuous improvement initiatives.
• Inventory Management – Monitor and manage inventory levels and control measures.
• Order Processing – Develop and implement streamlined procedures, address bottlenecks.
• Logistics and Shipping – Coordinate with carriers and partners, monitor tracking and movement.
• Quality Control – Oversee and enforce measures to ensure accurate, error‑free fulfillment.
• Develop supervisors and Thrivers, serving as a subject matter expert on coaching.
• Own outbound operation productivity hours and payroll functions.
• Coaches supervisors consistently to enhance member experience.
• Proactively partners with People Operations for hiring.

Qualifications

• Bachelor’s degree in business, logistics, supply chain management, or related field preferred.
• High School diploma or equivalent.
• Excellent written and verbal communication.
• Highest levels of integrity and ethics.
• Dedicated to quality and high standards; supportive of values.
• Proficiency in G‑Suite applications.
• Experience working in a warehouse environment and understanding Warehouse Management Systems (Highjump).
• 5–10+ years of proven leadership/supervisory experience within an FC/DC or manufacturing environment.
• Proven ability to lead process improvements through Lean or Kaizen techniques.
• Strong data‑driven decision making and quick adaptability.

Benefits

• Comprehensive health benefits (medical, dental, vision, life, and disability).
• Competitive pay + equity.
• 401(k) match.
• Multiple work schedules available.
• Opportunities for advancement and training programs.
• Coverage for life coaching & therapy sessions on a holistic mental health platform.
• Free Thrive Market membership and discounts on private‑label products.
• Casual atmosphere and collaborative people.

Employment Information

• Starting salary range: $85K – $100K.
• Salary may increase based on: skill, responsibility, and performance.
• Total compensation includes: base salary, stock options, health and wellness benefits, flexible PTO, relocation assistance, and more.
• Employment requires: U.S. residency; stays mandatory throughout employment.

Equal Opportunity Employer

Thrive Market is an equal opportunity employer: Veterans, disabled, LGBTQ, and all. We are committed to building a diverse, inclusive workplace representing our member community.