Customer Service Representative

Position Overview

We are seeking a Customer Service Representative to join our team at Planet Fitness! You will provide a superior level of customer service to members, prospective members, and guests—ensuring an exceptional "Judgement Free" experience. At Planet Fitness, you'll work in an environment that values professional growth, teamwork, diversity, and community well-being.

Key Responsibilities

• Greet members and guests with exceptional customer service to ensure they feel welcome and comfortable.
• Answer phones in a friendly manner and assist callers with a variety of inquiries.
• Check in members, provide club tours, sign up new members, log amenities, and communicate updates and billing information.
• Respond to member questions and concerns in a timely and professional manner.
• Maintain a clean facility by regularly cleaning bathrooms, equipment, the front desk area, and amenities.

Required Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability are essential.
• Customer service experience is preferred.
• Ability to stand, walk, and talk with members throughout the shift.
• Must be able to lift 45 pounds.

Benefits & Perks

• Great growth opportunities in a dynamic and expanding company.
• Set Schedule for consistency.
• Medical, Dental and Vision insurance benefits (available to eligible employees).
• Employee Referral Bonus Program.
• $1/hour premium added to any hours worked between 10:00 PM–6:00 AM.
• FREE Black Card Membership for employees.
• 401(k) with generous employer match and a profit sharing program.
• A sparkling clean work environment with a team that pitches in for club upkeep.
• Employee Assistance Program (EAP) to support your well-being.