Onboarding Specialist

Position Overview

At Compass, we’re revolutionizing the real estate industry with our innovative, end-to-end platform that empowers residential agents to deliver exceptional service. The Onboarding Operations team is responsible for welcoming new agents, managing their preboarding and onboarding processes, and ensuring a seamless transition to their local support teams. This role is 100% in-office at our Denver, CO office (200 Columbine Street).

Key Responsibilities

• Conduct day 1 onboarding for licensed team members and standard GCI principal agents.
• Ensure account setup and all preboarding steps are completed for each new agent.
• Liaise with local AEM team, Renewals, SGMs, and Support regarding onboarding details.
• Complete onboarding follow-up with key stakeholders.
• Support the optimization of centralized agent onboarding processes.
• Liaise with regional AEMs to surface, document, and maintain region-specific processes.
• Allocate 80% of time to conducting agent onboarding activities for licensed team members and principals.
• Dedicate 10% of time to onboarding administrative tasks.
• Spend 10% of time supporting onboarding process optimization through project or workstream initiatives.

Required Qualifications

• Flexible and adaptable with a proven track record of being #SolutionsDriven.
• Ability to manage multiple priorities and projects simultaneously.
• Strong capability to follow instructions and documented SOPs for managing daily tasks.
• Proactive communicator with strong customer service skills.
• Highly organized with keen attention to detail.
• Minimum of 2+ years’ experience in a training, onboarding, or account management role.
• Possession of a B.A. or B.S. degree.
• Impeccable attention to detail coupled with exceptional problem-solving skills.
• A team player adept at collaborating with others.
• Self-starter with the ability to exercise judgment and problem-solve with minimal supervision.
• A continuous desire to enhance existing processes and develop creative solutions.
• Exceptional written and verbal communication skills.

Preferred Qualifications

• Previous experience in a remote role.
• 1-2 years of experience in a startup, technology, marketing, or real estate environment.

Benefits & Perks

• Compensation: Base pay range is $25.00 - $28.00 per hour; bonuses and restricted stock units may be provided as part of the package. Base pay is based on market location and meets minimum wage requirements.
• Benefits: Paid vacation, holidays, sick time, parental leave, and recharge leave.
• Medical, tele-health, dental, and vision benefits.
• 401(k) plan and flexible spending accounts (FSAs).
• Commuter program, life, and disability insurance.
• Incentive programs, which may include eligible cash, equity, or commissions.
• Additional support programs such as Maven (for new parents), Carrot (fertility benefits), UrbanSitter (caregiver referral network), Employee Assistance Program, and pet insurance.