FRONT DESK ASSISTANT

Position Overview

Responsible as the first point of contact for guests and customers that visit the CCA premises. They are responsible for the smooth running and coordination of the front desk operations.

Key Responsibilities

• Greet and welcome guests that come to the office premises in a friendly & professional manner.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Direct visitors to the appropriate person and office as per the defined procedure.
• Answer, screen, and forward incoming phone calls.
• Ensure the reception area is tidy and presentable, with all necessary stationery and material.
• Provide basic and accurate information about CCA in person and via phone/email.
• Conduct building closure procedures.
• Perform other clerical receptionist duties such as filing, photocopying etc.
• Perform ad-hoc administrative duties.
• Provide excellent customer service.
• Model the Center’s expectation for sensitivity and competency relating to diversity and cultural inclusion.
• Other duties as assigned.

Required Qualifications

• Education: High School Diploma; Associates Degree preferred
• Experience Required: 1 year related experience
• Excellent attention to detail and accuracy
• Experience with Microsoft suite software (Word, Excel and PowerPoint)
• Requirements: Able to display verbal and written communication skills that meet the needs of both internal and external customers
• Manual data entry experience
• Data transfer experience
• Ability to multitask
• High attention to detail