Touring Director

Position Overview

At Sony Music Entertainment—a pioneer in music history and innovation—we are looking for an experienced, driven, and solutions-focused Tour Director. In this role, you will lead all aspects of client touring operations across US and Canadian tours, including tour forecasting, inventory planning, logistics, road staff management, and client service. Join us to help shape engaging touring experiences while upholding artistic integrity and excellence.

Key Responsibilities

• Develop and execute tour merchandise forecasts using historical sales, demographics, and venue-specific data.
• Oversee road inventory planning, warehouse coordination, and on-tour stock tracking in systems such as AtVenu and Excel.
• Lead logistics for US and Canadian touring, including freight, customs, and timely shipments of equipment and merchandise.
• Manage nightly settlements, financial tracking, and reporting while maintaining vendor and freight partner relationships.
• Serve as the primary contact for client needs and collaborate internally with Artist Relations, Account Management, eCom, Production, and Finance.
• Lead, hire, and train touring staff and local vendors, and contribute to standard operating procedures for tour-related processes.

Required Qualifications

• 5+ years of experience in tour merchandise operations.
• Proficiency in AtVenu and Excel.
• Excellent interpersonal skills with clear written and verbal communication.
• Experience managing tour representatives, vendors, and logistics across US/Canadian regions.
• Strong attention to detail, excellent time management, and the ability to thrive in high-pressure environments.
• Familiarity with tax compliance, local vendor sourcing, and Canadian customs processes.
• A passion for live music, artist collaboration, and enhancing fan experience.

Preferred Qualifications

• Experience working in a fast-paced, high-volume merchandise environment.
• Background interfacing with artist teams, venue contacts, and senior stakeholders.
• Demonstrated ability to manage complex touring operations with strategic problem-solving.

Benefits & Perks

• Join an inclusive, collaborative, and global community where your passion is celebrated.
• Work in a modern office environment designed to foster productivity, creativity, and teamwork.
• Attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K with employer matching.
• Voluntary benefits such as company-paid identity theft protection, resources for pets, mental health and meditation, industry-leading fertility coverage, fully paid leave for childbirth/bonding and caregivers, support for adoption, surrogacy, tuition, and student loans.
• Investment in your professional growth and development to help you thrive in our vibrant community.
• Additional perks including time off for a winter recess.