Medical Front Desk Receptionist

Position Overview

Voyage Healthcare has been providing healthcare for 70 years and empowers over 200 employees to deliver high-quality patient care. As one of the few independent clinics in Minnesota with four locations in the northwest Twin Cities metro, we offer a supportive, patient-centered atmosphere and ample opportunities for career growth. In this full-time Front Desk Medical Receptionist role, you will provide exceptional customer service, schedule appointments, manage patient records, and support the smooth operation of the front desk. Hourly Range: $19.00 - $21.75, based on experience; Sign-On Bonus: eligible candidates receive a $1,000 tiered bonus (paid in three installments); Travel Requirement: travel to all clinic locations (Crystal, Maple Grove, Osseo, Plymouth) and rotating shifts including closing.

Key Responsibilities

• Create a welcoming and professional environment by greeting visitors and patients both in-person and by phone.
• Optimize provider schedules and boost patient satisfaction through efficient appointment and procedure scheduling across multi-specialty, multi-location clinics.
• Verify patient information confidentially; collect co-pays and outstanding balances.
• Schedule follow-up appointments and procedures as needed.
• Communicate with patients and families to ensure required forms are completed.
• Follow procedures and policies to maintain compliance with OSHA standards and a safe work environment.
• Travel to other clinic locations to provide front desk support as required.
• Perform other related duties as assigned.

Required Qualifications

• High school diploma or equivalent.
• 1-3 years of medical clinic experience.
• Proficiency with electronic medical record systems (EMR).
• Strong customer service mindset with the ability to manage fast-paced, high-volume patient calls.
• Excellent communication and interpersonal skills for effective interaction with patients and staff.
• Ability to perform a variety of administrative and patient-support tasks in a team-oriented environment.

Benefits & Perks

• Supportive, collaborative, and welcoming work environment where your contributions are valued.
• Paid Time Off (PTO).
• Paid Holidays plus a Birthday Floating Holiday.
• Medical, Dental & Vision Insurance.
• Long Term Disability (LTD) and Short-Term Disability (STD) Insurance.
• Company-paid Life Insurance.
• Retirement Benefits with 401(k) Match.
• Education Assistance.
• Employee Assistance Program (EAP).