Manager, Sales & Service (George Mason University)

Position Overview

Playfly Sports is looking for a Manager, Sales & Service to join our team in Fairfax, VA. The Manager, Sales & Service is responsible for managing all tickets sells for ticketed sports through outbound, inbound and renewal sales, in an effort to "upsell" conventional fans into packages that increase their level of spend, and/or their level of avidity for the Collegiate Athletics.

Key Responsibilities

• Assist and at times lead the day-to-day operations of ticket sells for ticketed sports through outbound, inbound and renewal sales, ensuring compliance with all policies and procedures
• Lead, motivate, develop and retain sales & service consultant(s)
• Sell ticketed sports including, but not limited to Men and Women's Basketball, Men's and Women's Soccer, Men's Volleyball and Baseball with a full menu of products
• Meet or exceed sales goals while providing superior customer service
• Manage and retain large account base of premium seating, season ticket members, and group sales clients
• The candidate will be accountable for certain levels of outbound sales activity (executed/scheduled) and daily goals
• Manage all aspects of customer service as it relates to both internal and external customers, enforcing customer service program and other corporate initiatives
• Investigate and resolve ticket-related issues
• Establish and maintain effective working relationships with internal and external customers, and updates/relays all box-office related event information to each department and client
• Collect ticket monies, tracks accounts payable/receivable, follows up on past due invoices, processes payments, enrolls season ticket holders in payment plans
• Serve as department liaison with students, faculty, staff, alumni association, and the general public
• Assist development of marketing and promotional activities
• Evaluate sales/marketing/project-related materials and proposed actions, analyzes challenges or consequences, identifies alternative actions/solutions, and implements recommendations in support of organizational objectives
• Other job-related duties as assigned

Required Qualifications

• Minimum of 1-3 years of ticket operations experience (in a college athletics setting strongly preferred) with a minimum of 1 year in ticket sales or service, ticketing management, and/or team leader preferred
• Computer and Microsoft Office application proficient, with advanced-level Excel skills preferred
• Detail oriented with strong analytic, administrative and time management skills, as well as the ability to be flexible
• Demonstrated problem-solving abilities
• Organized and demonstrated ability to manage multiple tasks with minimal supervision in a fast-paced environment
• Excellent written and verbal communication skills, including the ability to with quickly develop positive relationships
• Ability to work well with others and comfortable taking initiative
• Proven ability to provide exceptional customer service to internal and external customers
• Self-motivated and energetic

Preferred Qualifications

• Bachelor's Degree preferred but not required
• Experience and working knowledge of Paciolan, eQuery, and eVenue ticketing and reporting systems is strongly preferred
• Working knowledge of NCAA rules and regulations
• Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company

Travel, Lifting, Physical Requirements

• Availability to work outside typical office hours including nights and weekends as needed
• The work is sedentary in nature
• Walking, standing, bending and carrying of light office items is required
• The work is typically performed in an adequately lighted and climate-controlled office environment
• May require occasional travel. Less than 5%

What We Do

Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. The company introduces high school and college students to career development opportunities in esports through Playfly Esports, operators of North America's largest college esports league. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com

What We Stand For

At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative an