Airport Operations (Numerous Positions)

Position Overview

The Airport Operations Crew provides award winning customer service to customers in the airport. The crewmember checks-in and verifies customers’ personal identification; tags, lifts, and handles customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare the aircraft cabin for departure; coordinates customer boarding and deplaning; assists customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving customers and be comfortable speaking on a public address system, using computers and airport equipment.

Key Responsibilities

• Check-in and verify customers’ personal identification
• Tag, lift, and handle customer luggage
• Book, sell, and verify flight reservations
• Meet and assist with flight arrivals and departures
• Help prepare the aircraft cabin for departure
• Coordinate customer boarding and deplaning
• Assist customers with special needs
• Comply with any ad-hoc requests as needed

Required Qualifications

• High School Diploma or General Education Development (GED) Diploma
• At least eighteen (18) years old
• One (1) year of customer service, volunteer, or sales experience
• Strong interpersonal and listening skills
• Complete fluency in written and spoken English