Customer Service Associate-City Center

Position Overview

This role is a highly client-facing position reporting to the Manager of Customer Service. You will ensure that After Sales Service is handled efficiently while supporting Sales Associates and the Back-Office team. Ideal candidates will bring at least 2 years of experience in Sales Administration or Customer Service, and they are expected to assist clients and the Sales Team in a fast-paced luxury environment. Upon joining, you will be immersed in our enchanting world with training on our history, know-how, and creations.

Key Responsibilities

• Manage product registration for repairs and maintenance
• Obtain updates from service facilities and factories while assisting Sales Associates with client communications
• Ensure that After Sales Service statistical information and inventory results are correct
• Consult with Management or members of the Sales Team on related After Sales issues

Required Qualifications

• At least 2 years of experience in Sales Administration or Customer Service
• Must have valid work authorization for employment in the USA

Preferred Qualifications

• Bachelor’s degree
• Experience in the luxury watches or jewelry industry
• Proficiency with Microsoft Office and SAP

Benefits & Perks

• Compensation will be negotiated based on skills and prior work experience.
• Benefits include a comprehensive program with medical, dental, and vision coverage, plus health savings and flexible spending accounts.
• Income protection solutions such as life insurance, disability benefits, and a 401(k) plan with employer match
• Paid time off, wellness reimbursement, and access to an employee assistance program
• Volunteer days off to make a difference in local communities