Customer Support Representative, Intuit TurboTax - Remote - Now Hiring

Position Overview

We’re looking for tech-savvy, people-focused independent contractors to support Intuit TurboTax customers this season. If you love working from home and enjoy real human connection, this role might be perfect for you! No prior tax experience is required as we provide all the education you need to be successful. In this role, you will assist customers with software navigation, help locate prior returns and amendments, and escalate calls when necessary via phone, video chat, and traditional chat support.

Salary: $20.00 per hour
Location: Remote
Schedule: This seasonal contract runs through April 15th (Tax Day); flexible schedule opportunities available with program hours from 7am to 11pm CST, Monday through Sunday.

Key Responsibilities

• Assist customers with software navigation.
• Help customers locate prior returns and amendments.
• Escalate calls when necessary.
• Provide support via phone with video chat capability and traditional chat support.

Required Qualifications

• Sincere desire to assist customers.
• Tech savvy and avid computer user.
• Ability to multi-task and navigate multiple systems.
• Communicate with a friendly tone and professional demeanor.

Benefits & Perks

• Benefits: On-the-job training
• Benefits: Professional development assistance
• Benefits: Work from home