Assistant Manager, Inside Sales

Position Overview

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions‐free Electric Adventure Vehicles we build and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions, and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Rivian is seeking a proven results‐oriented leader who desires the challenge of a new business and the excitement of building something from the ground up. The Assistant Manager of Inside Sales will oversee customer inbound activities, daily operations, and drive accountability for team performance while effectively implementing Rivian’s brand culture.Salary: Irvine: $71,300 - $89,100; Normal: $65,100 - $81,400. Compensation: Eligible for a sales variable compensation plan and equity awards.

Key Responsibilities

• Execute sales strategies to achieve revenue targets and market share growth.
• Establish and monitor key performance indicators (KPIs) to evaluate sales team performance and identify areas for improvement.
• Provide leadership and guidance to the inside sales team, fostering a culture of high performance, accountability, and continuous improvement.
• Clearly and consistently communicate goals to your teams, linking these goals to customer satisfaction, revenue generation, and employee performance.
• Collaborate with cross-functional teams to understand customer preferences, market demands, and inventory management.
• Ensure a high level of customer satisfaction through effective communication, product knowledge, and sales support.
• Implement and enforce disciplined sales cycle processes to ensure consistency and efficiency.
• Continuously seek opportunities to enhance operational efficiency and cost-effectiveness.
• Track and report on local market business trends to better inform strategic decisions.
• Export Rivian’s culture and values to teams and customers, ensuring they are reflected in operations.
• Collaborate with leadership on goals, process improvements, and daily operations.
• Lead the implementation of processes enabling associates to support inbound customers and move them through the sales funnel using digital commerce and CRM tools.
• Support special events and new site openings as needed.
• Take on additional projects, duties, and assignments as required by sales leadership.

Required Qualifications

• 4+ years of experience in customer service and/or sales; 1+ years of leadership in a call center environment.
• Experience in call center, sales, hospitality, or similar fields; Direct-to-Consumer business model experience is a plus.
• EV automotive customer service or sales experience is a bonus.
• Proven ability to lead and develop a team of employees.
• Ability to work a flexible schedule including nights, weekends, and/or holidays, with willingness to travel up to 25% based on business needs.
• Extensive experience with P&L, POS, and CRM software.
• Expertise in human resources including recruiting, hiring, onboarding, payroll, and performance management.
• Ability to obtain and maintain local sales licenses if applicable.
• Strong analytical skills and proficiency in utilizing sales data and metrics.
• Results-driven with a focus on achieving and exceeding sales targets.
• Excellent written and verbal communication skills in English; additional languages are a plus.
• An obsessive approach to elevating the customer experience and over-delivering in customer interactions.
• Entrepreneurial mindset with a resourceful, scrappy approach to overcoming challenges with creativity and ingenuity.
• Ability to build and maintain relationships, solicit cooperation, and achieve results through collaboration while managing multiple projects simultaneously.
• Skilled in project management tools and experienced in memo and presentation building.
• Schedule: 8:30am-5pm CST, Sunday through Thursday.
• Education: UNAVAILABLE.

Benefits & Perks

• Comprehensive benefits package available for full-time and part-time employees and their families.
• Paid vacation and paid sick leave.
• Competitive insurance benefits including life, medical, dental, vision, short-term disability, and long-term disability coverage.
• Benefits: Eligibility for Rivian’s 401(k) Plan and Employee Stock Purchase Program.