Claim's Assistant

Position Overview

At Advocate, our mission is to empower Americans to obtain the government support they've earned. We aim to reduce long wait times and bureaucratic obstacles in the government benefits application process by developing a unified intake system for the Social Security Administration using cutting-edge technologies such as artificial intelligence and machine learning, along with the expertise of our dedicated team of EDPNA’s and case managers. We are seeking a Claims Assistant to play a key role in ensuring smooth case management and operational support. In this position, you will handle a variety of important administrative tasks, from managing incoming communications to scheduling appointments for case managers, directly contributing to the success of our mission.

Key Responsibilities

• Ensure the Social Security Administration (SSA) has processed representative forms and provided access to Electronic Records Express (ERE).
• Manage a high volume of incoming mail as the company continues to grow.
• Handle calls and texts to the client care team’s dedicated 888 line.
• Schedule appointments for case managers to keep operations on track.
• Request medical source statements and assist with other administrative tasks to ensure smooth process flow.

Required Qualifications

• Strong administrative and clerical skills are essential.
• Prior experience with Social Security disability is preferred but not required.
• Highly organized and capable of managing multiple tasks efficiently.
• Strong attention to detail and a task-oriented mindset.
• Ability to thrive in a fast-paced and growing work environment.

This is a remote position. Advocate is an equal opportunity employer that values diversity in the workplace. Join us to make a meaningful impact by enhancing the way Americans access crucial government benefits.