Senior Customer Service Representative

Position Overview

Cancelled Breaks is a leading sports card breaking business that thrives on excitement and precision. We specialize in delivering sports cards to our customers in an organized and timely manner. In this role, you will serve as the primary contact for customer inquiries and issues, ensuring an exceptional experience every time. The position starts as part-time with growth to full-time, with the potential to evolve into a team lead or manager role.

Key Responsibilities

• Serve as the point of contact for customer inquiries and issues, responding professionally and empathetically.
• Identify and resolve customer concerns to ensure satisfaction while exceeding expectations.
• Determine the legitimacy of customer complaints and issues.
• Review shipping logs and videos to validate complaints.
• Develop in-depth product knowledge and provide accurate information to customers.
• Assist customers with order processing and shipment tracking.
• Maintain accurate records of customer interactions and inquiries.
• Collaborate with other departments to resolve issues and enhance the customer experience.
• Identify inquiry trends and provide feedback for process improvement.
• Maintain high customer satisfaction by building rapport and strong relationships.
• Follow communication procedures, guidelines, and policies while upholding a positive brand image.

Required Qualifications

• Verifiable professional customer service experience
• Strong communication skills, both verbal and written
• Excellent problem-solving and conflict-resolution abilities
• Proficient computer skills
• Meticulous attention to detail with strong problem-solving abilities
• Team player with the ability to collaborate effectively

Preferred Qualifications

• Knowledge in professional sports (NBA and NFL) highly preferred
• Ability to manage a team in the future

Benefits & Perks

• Compensation: $20.00 per hour
• Job Type: Part-time (with growth to full-time)
• Work Location: In person