IT Helpdesk Technician

Position Overview

ESP Associates, Inc. is seeking an IT Help Desk Technician in our Victoria, TX (CivilCorp) office. This is an excellent opportunity for an entry-level, service-oriented professional who is eager to learn and grow their career as part of a dynamic, collaborative IT team!

Key Responsibilities

• Providing technical assistance and support to end users by responding to help desk tickets, running diagnostic programs, isolating problems and implementing solutions
• Helping configure, build, upgrade, and deploy machines
• Providing support to remote ESP offices

Required Qualifications

• Customer service attitude
• Good verbal and written communication skills
• Experience with laptops, workstations, cell phones, printing systems, and hardware troubleshooting
• Working knowledge of Windows 10, Windows 11, Microsoft Office, and Microsoft 365
• Ability to work well in a highly collaborative, team setting
• Ability to handle multiple tasks and competing priorities while supporting/communicating with IT teammates
• Must pass a drug screen, background check, and maintain a satisfactory driving record in accordance with the company’s driving (MVR) policy

Preferred Qualifications

• Associates Degree and/or 2+ years of experience in computer systems or corporate IT support
• Experience with LAN/WAN support
• Knowledge of VPN and other remote access systems
• Experience with large-scale plotting systems
• Experience with Microsoft Server 2016, 2019, and 2022
• Experience with Hyper-V software and/or VM software

Benefits & Perks

• Competitive compensation with yearly performance reviews and discretionary annual bonuses
• 401(k) (Traditional & Roth plans) with a guaranteed employer match of 100% up to the first 3% and 50% on the next 2% (eligibility after 60 days)
• PTO (Paid Time Off) & 10 Paid Holidays
• Tiered Health, Vision & Dental Insurance Options (eligibility after 30 days)
• Behavioral Medicine through Teladoc
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Life Insurance
• Pet Insurance
• Education Reimbursement Opportunities
• Flexible and Dependent Benefits Plan
• Referral Bonuses