Call Center Specialist Representative - Full Time Remote

Key Responsibilities

• Answers incoming phone calls from clients, members, subscribers, or the public.
• Responds to questions directly within the scope of the position.
• Routes calls to the appropriate person if necessary.
• Counsels clients or other callers who are upset or have urgent concerns.
• Ensure callers have been provided with all necessary paperwork and instructions.
• Solicits information necessary to respond appropriately or route caller.
• Performs lookups or extracts records from information system or other files.
• Educates callers about available services, products, or benefits.
• Oversees service schedules. Ensures estimates and other information given to the public are current.

Required Qualifications

• High school diploma or equivalent.
• 1-2 years Call Center Experience.
• Excellent Data Entry skills - 45-55 wpm minimum.
• Must be computer literate and internet savvy.
• Exceptional written communication skills with high standards in grammar, punctuation, and business acumen.
• Excellent oral communication skills: clear diction, tone, and proper grammar.
• Ability to deliver quality customer service in a high-volume environment.
• Ability to advise and counsel students in a quick and efficient manner.
• Ability to multitask by reading, typing, and navigating through applications while speaking with customers.
• Empathetic and active listening.
• Positive outlook and enthusiastic attitude.
• Conscientious team player.
• Must be flexible and ready to work in a dynamic shift environment—weekends and evening shifts may be required.
• Dependable with a history of good attendance and punctuality.

Technology Requirements

• Minimum PC Requirements
  • CPU Speed:
    • Dual Core 1.2 GHz or better
    • Intel Core i3 or AMD Ryzen 3 or better
  • Hard Drive:
    • 40 GB or more of available space
    • 100 GB or more of total space
  • Memory: 8 GB of RAM or better
  • Operating System:
    • Windows 10 or 11 (No Macs or Chromebooks)
    • Upgrade information: Windows 10 Professional upgrade
    • Two (2) available USB 2.0 or greater ports
• Minimum Monitor and Accessory Requirements
  • Dual Monitors:
    • 1280 x 1024 (SXGA) screen resolution
    • 1920 x 1080 (Full HD or 1080p)
  • USB Headset with Microphone:
    • JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function
  • Camera: Integrated or USB Camera
• Minimum Software Requirements
  • Google Chrome:
    • Latest version of Google Chrome for Windows
  • *Certain client programs may require specific versions of Microsoft Internet Explorer
• Minimum Internet Connectivity Requirements
  • Standard Connection / Speed:
    • Hard-wired connection (no wireless)
    • Minimum 45 MBPS download / Minimum 10 MBPS upload
    • Internet connection must not be shared with more than 3 devices in the same location
  • Maximum Latency Threshold: 120 milliseconds (ms)

#LI-Remote

Inktel is proud to be a Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.