Customer Service Clerk, Restorative Clinic

Position Overview

Are you passionate about providing exceptional customer service? Do you have a strong background in administrative support and a desire to work in the healthcare industry? The University of Pennsylvania's Restorative Clinic is seeking a friendly and detail-oriented Customer Service Clerk to join our team. In this role, you will be responsible for assisting patients and their families with scheduling appointments, answering inquiries, and providing general support to our clinic staff. If you have excellent communication skills, a positive attitude, and a commitment to delivering top-notch customer service, we want to hear from you!

Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Key Responsibilities

• Provide exceptional customer service to patients and their families.
• Answer inquiries from patients and their families in a timely and professional manner.
• Schedule appointments for patients and ensure accuracy and efficiency in the process.
• Assist clinic staff with administrative tasks, such as filing, data entry, and record keeping.
• Maintain a positive and friendly attitude while interacting with patients, their families, and colleagues.
• Handle sensitive and confidential information with discretion and professionalism.
• Communicate effectively with patients, families, and staff, both verbally and in writing.
• Proactively identify and address any potential issues or concerns raised by patients or their families.
• Collaborate with other team members to ensure smooth and efficient operations of the clinic.
• Stay updated on clinic policies, procedures, and services to provide accurate information to patients and families.
• Maintain a clean and organized work environment.
• Continuously seek opportunities to improve customer service processes and procedures.
• Adhere to all HIPAA regulations and confidentiality guidelines.
• Attend training and development sessions to enhance customer service skills and knowledge.
• Perform other duties as assigned by the clinic manager.