IT Support Technician

Level 1 Support Engineer (MSP)

Salary: up to $70,000 + Excellent Benefits

Location: Dallas, Texas (Opportunity to work 1 day per week from home)

Experience working for an IT Provider / MSP is very beneficial

We’re hiring on behalf of a growing IT services provider based in Dallas, serving a wide range of SMB clients. They're looking for a level 1 Engineer to provide external support to customers and troubleshoot incoming issues to the point of resolution or escalation.

This is the opportunity to join a fast paced MSP where you can be guided and moulded in to a great MSP engineer.

What You’ll Be Doing:

• Provide remote support for end users with the opportunity to go onsite
• Troubleshoot O365, Windows Server, Active Directory Experience with OneDrive, SharePoint, Exchange Online
• Networking troubleshooting
• Printer, desktop, troubleshooting

Experience Required:

• 1+ years of IT support experience
• Hands-on experience and knowledge with Office 365, Windows Server, Active Directory
• Exposure to Microsoft cloud products, M365, Teams, SharePoint etc.
• Strong troubleshooting instincts + a proactive, growth-driven mindset

Why Join?

• 100% employer-paid health, dental, and vision
• Generous PTO: 2 weeks sick + 2 weeks vacation (plus rollover perks)
• Cell phone allowance + yearly reviews and bonuses