eCommerce Operations Product Manager

Position Overview

As an eCommerce Operations Product Manager, you will join a team responsible for managing and optimizing our eCommerce solutions – including reviews, shipping, product information management (PIM) and various other features and products. You will leverage your 5-7 years of experience in eCommerce operations to develop industry-leading custom solutions within our platform. Please note this is a fully onsite role in Columbus, Ohio; remote work is not available. Applicants must be authorized to work in the United States.

Key Responsibilities

• Problem solve and execute eCommerce solutions within our existing platform in alignment with business goals.
• Work closely with cross-functional teams, including web development, UX design, sales, and marketing, to deliver high-quality eCommerce solutions.
• Stay current with industry trends, technologies, and best practices.
• Analyze customer feedback to inform product improvements and ensure a customer-centric approach.
• Track and analyze key performance metrics to measure product success and identify areas for improvement.
• Thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.

Required Qualifications

• 5+ years of software platform operations experience with a strong focus on eCommerce solution management (reviews, shipping, PIM).
• Proficiency in eCommerce platforms, product information management systems, and related technologies.
• Strong analytical and problem-solving skills with the ability to interpret data and make informed decisions.
• Excellent verbal and written communication skills, with the ability to articulate complex concepts to diverse audiences.
• Proven ability to lead cross-functional teams and drive projects to successful completion.
• Deep understanding of customer needs and a commitment to delivering exceptional user experiences.

Preferred Qualifications

• Experience with Magento, ShipperHQ, and SiteCore platforms is a plus.